Tenancy Manager

Tenancy Manager

Tenancy Manager – Community Housing
  
Location: Sydney
Salary: SCHADS Level 4 + salary packaging + super
  
About the Organisation
  
Our client is a well-established community housing provider delivering safe, affordable, and sustainable homes across New South Wales. Their work goes beyond housing - partnering with tenants, community groups, and support services to strengthen wellbeing and build thriving communities.
  
They are seeking a values-driven Tenancy Manager to join their customer-focused team and play a key role in delivering exceptional tenancy management and community outcomes.
  
The Opportunity
  
In this hands-on role, you’ll be the first point of contact for tenants, ensuring their needs are met with care, professionalism and responsiveness. You’ll manage a diverse tenancy portfolio, supporting residents to sustain their housing through proactive engagement and practical problem-solving.
  
You’ll also work collaboratively with internal teams and external partners to address tenancy issues, manage arrears and property care, and contribute to broader community wellbeing initiatives.
  
Key Responsibilities

• Provide responsive, respectful and consistent customer service
• Manage tenancy agreements in line with the NSW Residential Tenancies Act 2010
• Support tenants to sustain their tenancies through early intervention and engagement
• Manage arrears, property standards, and anti-social behaviour
• Prepare documentation and represent the organisation at NCAT where required
• Collaborate with colleagues and support partners to achieve positive tenant outcomes
• Maintain accurate records and comply with organisational policies and reporting standards

About You
  
You’re an organised and empathetic professional who thrives in a busy, people-focused environment. You bring a mix of practical tenancy management skills and a genuine commitment to community impact.
  
Essential:

• Experience in property management (community housing, public housing, or real estate)
• Sound understanding of the NSW Residential Tenancies Act 2010
• Strong communication, negotiation and conflict-resolution skills
• Self-motivated, with the ability to work autonomously and as part of a team
• Current NSW Driver’s Licence

Desirable:

• Understanding of social and affordable housing frameworks
• Experience engaging with vulnerable communities
• Prior NCAT representation experience
• Qualifications in social work, community services or a related discipline

If you’re a housing professional who combines a business head with a social heart - this role offers a meaningful opportunity to make a lasting impact.
  
Apply now or contact Public Sector People for a confidential discussion.

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