Service Lead, Public Waste & Cleansing Coordinator

Service Lead, Public Waste & Cleansing Coordinator

• Lead and coordinate public waste and cleansing services to maintain clean, safe and well-presented public spaces across the Northern Beaches.
• Manage contractors and service providers, monitoring performance against contractual obligations, service specifications and KPIs.
• Oversee procurement activities and contract management, ensuring compliance with Council policies, procedures and budget requirements.
• Manage customer requests, correspondence and complaints, ensuring issues are investigated, resolved and documented in a timely manner.
• Identify and implement service improvements to enhance operational efficiency, customer satisfaction and service delivery.
• Work collaboratively with internal teams, contractors and external stakeholders to coordinate services and resolve operational issues.
• Support the delivery of operational projects, including service redesign, route optimisation and the implementation of new systems and technologies.
• Manage project timelines, resources and budgets, supporting change management and staff training to embed improved processes.
• Provide leadership, mentoring and support to staff, fostering a culture of accountability, continuous improvement and service excellence.
• Assist with planning and responding to operational risks, severe weather events and unexpected disruptions to service delivery.

• Demonstrated experience in contract and project management within a relevant field, such as waste management, cleansing or property management.
• Proven people management skills, with the ability to lead, motivate and support a team.
• Demonstrated management experience.
• Current NSW Class C Driver Licence.
• 2+ years experience in an administration support role within local government or working in a politically sensitive environment
• Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

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