Service Desk Officer L1

Service Desk Officer L1

• Local Government 
• $50 per hour + super 
• 2 month contract + extension 
• ASAP Start 
• Brisbane, QLD 
• Onsite work only

• Deliver high-quality customer service and ensure user satisfaction through prompt issue resolution
• Log, monitor, and manage IT requests using service management tools
• Guide users through troubleshooting steps and basic technical support processes
• Maintain accurate documentation, user guides, and support materials
• Provide training and assistance on software and applications
• Identify opportunities to improve service desk procedures and user experience
• Collaborate with technical teams by escalating complex issues appropriate

• Prior experience in a Service Desk or IT Support environment
• Government experience 
• Strong troubleshooting and communication skills
• Ability to manage and prioritise multiple support requests
• A collaborative, proactive attitude with a focus on continuous learning
• Experience supporting business applications and Windows environments

Share this job

Create an alert

Similar jobs