Service Desk Analyst

Salary:

50 - 55

/ Hour

Contract Type:

Contract

Location:

VIC - Melbourne - VIC

Industry:

IT & Communication

Reference:

4047751

Contact Name:

Luke Chamney

Contact Email:

lchamney@publicsectorpeople.com.au

Date Published:

17-Jun-2026

Immediate requirement for a experienced Service Desk Analyst to join a busy and high-performing local government IT team for a 3 initial 3 month assignment. These roles are ideal for professionals who thrive in fast-paced environments and enjoy delivering excellent customer service.

About the Role You’ll be the first point of contact for IT support, providing both remote and face-to-face assistance across a range of sites. Working under the Service Desk Team Leader, you’ll play a key role in ensuring smooth day-to-day ICT operations.

Key Responsibilities

Provide Level 1 IT support across desktop, mobile, and network environments
Troubleshoot and resolve incidents and service requests within SLA timeframes
Deliver high-quality customer service via phone, remote, and in-person support
Log, track, and update tickets using ITSM tools (Halo experience highly regarded)
Support hardware deployments, upgrades, and asset management
Maintain accurate records across systems, including CMDB updates
Communicate effectively during incidents and planned maintenance
Contribute to knowledge base articles and process improvements

About You

MUST be available immediately
5 years’ experience in a Service Desk or IT Support role
Strong troubleshooting skills across Microsoft environments (Windows, O365, Azure AD, Intune)
Experience supporting desktops, laptops, mobiles, and peripherals
Familiar with ITSM tools and ticketing systems
Excellent communication and customer service skills
Ability to manage high ticket volumes in a fast-paced environment
ITIL certification (or similar) is highly regarded

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