Senior Infrastructure Services Officer - Regional Housing (Cairns or Townsville)

Senior Infrastructure Services Officer - Regional Housing (Cairns or Townsville)

• Coordinate tenancy and leasing functions, including inspections, complex property matters, and the provision of expert advice to schools and Local Accommodation Committees (LACs).
• Facilitate timely maintenance and repairs by working closely with QBuild, contractors, and regional stakeholders, escalating issues as required.
• Ensure compliance by applying tenancy legislation, departmental policies and procedures consistently across your regional housing portfolio.
• Support the implementation and ongoing use of the Employee Housing System (EHS), ensuring data accuracy and embedding new processes locally.
• Provide high-quality advice to Principals, Regional Directors and central Housing Infrastructure staff to support transparent, informed housing decisions.
• Build positive, collaborative relationships with school leaders, LAC members, industrial representatives and other internal and external stakeholders.
• Reduce administrative workload for school-based staff by undertaking operational housing tasks, enabling them to focus on teaching and leadership.
• Model public sector values through accountability, professionalism, service excellence and commitment to regional communities.

• Participate in teams and projects involving analysis, design, review and implementation of infrastructure, planning and asset management initiatives.
• Provide expert guidance to clients, Directors and Managers to support decision-making across infrastructure, planning and portfolio management issues.
• Contribute to business improvement activities that enhance the department’s infrastructure, planning and asset management programs.
• You will report to the Manager, Infrastructure Services Division.

• Conduct research, analysis and evaluation to support business improvements and promote best practice across infrastructure, planning and asset management programs.
• Contribute to the design of innovative, practical solutions aligned to industry quality standards.
• Maintain strong communication and collaboration networks to support consistent processes and timely responses to infrastructure and planning matters.
• Provide high-level advice and support to schools, regional teams and community stakeholders, ensuring client-centered service delivery.
• Assist with the development, implementation and review of programs, policies and procedures supporting departmental strategic priorities.
• Prepare Ministerial responses, reports, submissions and briefing materials with accurate analysis and clear recommendations.
• Manage operational activities, prioritizing workloads to deliver services within required timeframes.
• Undertake other duties as required that align with the scope and purpose of the role.

• Strong analytical, organizational and problem-solving skills.
• Experience in infrastructure, planning, asset management or housing operations (preferred).
• The ability to build effective relationships and work collaboratively across diverse stakeholder groups.
• Sound knowledge of tenancy legislation or the ability to rapidly acquire it.
• High attention to detail, excellent communication skills and a commitment to delivering quality services in regional settings.
• A proactive, values-driven approach to public service.

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