Project Support and Improvement Officer

Project Support and Improvement Officer

• Provide project administration support, including maintaining project schedules, monitoring key milestones and dates, and coordinating communication across project teams.
• Administer Council’s Project Management System, including system configuration, user access and role management, project reporting, testing and system integrations.
• Provide training, troubleshooting and ongoing support to internal users and project services staff.
• Develop, maintain and review project management documentation, procedures, templates and processes.
• Provide administrative support to the Manager Project Services and Department Heads, including coordinating and minuting meetings and maintaining project documentation.
• Coordinate communications and engagement activities across the team, ensuring relevant administrative requirements are completed.
• Support the implementation of business improvement initiatives, including benchmarking, best practice reviews and process improvements.
• Identify opportunities for continuous improvement and assist with implementing innovative solutions to improve team performance and outcomes.
• Provide administrative support for funding agreements and monitor project requirements to ensure deliverables and obligations are met.
• Liaise with internal teams and stakeholders to gather, maintain and provide accurate and timely project information.

• Certificate IV in Business Administration, Project Management or a related field, or demonstrated contemporary experience in a similar project administration role, supported by ongoing professional development.
• Current Class C NSW Driver’s Licence.
• Demonstrated experience identifying opportunities to improve systems, processes and business practices.
• Experience preparing project reports, documentation, presentations and other project management materials.
• Strong project coordination and administration experience, with the ability to manage multiple priorities and competing deadlines.
• High-level experience using project management systems/software and Microsoft Office, particularly Word, Excel and Outlook.
• Excellent written and verbal communication skills, with the ability to collate and present information clearly to different audiences.
• Strong problem-solving skills and attention to detail.
• Demonstrated ability to work independently while also contributing effectively within a team environment.
• Strong organisational and time management skills, with the ability to independently assess, prioritise and respond to issues as they arise.
• Ability to build positive working relationships, share knowledge and collaborate with internal stakeholders to achieve quality outcomes.

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