It Desktop Support Officer

It Desktop Support Officer

• Communication: Send email communication to staff with deployment schedule and arrange an appointment. 
•  Windows 11 Installation: Carry out clean installations or upgrade existing systems from older versions (such as Windows 10) to Windows 11.
• User Profile Configuration: Set up user profiles, including personalized desktop preferences, network settings, and custom configurations.
• Assist with Application Compatibility Testing: Ensure the organization's critical applications and third-party software are compatible with Windows 11.
• Network Configuration: Verify and set up all necessary network configurations (Wi-Fi, VPN, etc.) on devices.
•  Troubleshooting and Ongoing Support: Address any issues that arise post-deployment, including hardware and software conflicts or user inquiries and escalate to Support admins accordingly.
• End-user Training: Provide training for users on new Windows 11 features and changes, especially if there are significant differences in the UI or workflows.
• Collaboration with Support Teams: Coordinate with other IT teams to resolve issues and ensure a smooth deployment process.
• Manage Out-of-Warranty Devices: Collect devices that are out of warranty, securely wipe the data, and arrange for their decommissioning.

• Experience with BIOS configurations
• Experience with Microsoft Intune- Autopilot, Device compliance, Configuration profiles, Application deployments.
•  Experience with Microsoft Configuration Manager- PXE boot, Device management, Task sequences.
•  Experience with providing customer service, logging defects, contributing to process improvements, updating documentation, and driving continuous improvement efforts.

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