ICT Coordinator

ICT Coordinator

• Local Government 
• 6 month contract with possible perm opportunity
• $75.19 per hour + super (casual)
• ASAP Start 
• Beaudesert 
• Onsite 

• Lead and coordinate a team of  ICT support officers providing Level 1 and Level 2 support across desktop, network, and business applications.
• Act as an escalation point for technical issues and service requests that require advanced troubleshooting or coordination with vendors and internal teams
• Maintain and support key business applications (e.g., CRM, ERP, document management systems), working with vendors and internal stakeholders to resolve incidents or implement improvements.
• Contribute to IT project planning and implementation related to service delivery, end-user computing, and application enhancements.
• Identify training needs within the team and support skills development and cross-skilling.
• Ensure compliance with ICT policies, security standards, and procedures.

• Proven experience in an ICT coordination or senior support role with team oversight responsibilities.
• Strong technical background across desktop support, network troubleshooting, and enterprise systems.
• Experience supporting or administering business applications such as CRM, ERP, or records management systems.
• Demonstrated ability to manage competing priorities in a fast-paced ICT environment.
• Excellent interpersonal skills with the ability to liaise with stakeholders across all levels of the organisation.
• Strong problem-solving and decision-making abilities, especially under pressure.
• Knowledge of ITIL practices and experience working within an ITIL-aligned service environment is highly desirable.

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