Help Desk Officer

Salary:

$37 - 40

/ Hour

Contract Type:

Contract

Location:

Melbourne - VIC

Industry:

IT & Communication

Reference:

3957530

Contact Name:

Rick Kelly

Contact Email:

Rick@publicsectorpeople.com.au

Date Published:

26-Aug-2025

In this contract position, you'll be tasked with providing customer-focused and efficient first level IT application and technical support.

The role also involves configuring and installing laptops, desktops, tablets, mobile phones, voice and peripheral devices and providing support for users using packaged software.

Key responsibilities include:

Ensuring that allocated IT Service Desk tickets are resolved in a timely manner
Configuring and installing new hardware and software
Recommending changes and improvements to relevant stakeholders
Maintaining existing IT equipment according to relevant standards

To succeed in this role, you'll bring:

Experience providing IT support in a Service Desk environment
Strong knowledge of Microsoft Office applications and common IT hardware/software
Understanding of mobile technologies (Apple/Android), VOIP, and basic network troubleshooting
Excellent communication and customer service skills
Problem-solving mindset with strong time management and prioritisation skills
Good understanding of the ITIL framework
Current driver’s licence

To apply or for more information, please reach out to Rick Kelly - Rick@publicsectorpeople.com.au

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