Customer Service Officer

Salary:

$35 - 37

/ Hour

Contract Type:

Temporary

Location:

Melbourne - VIC

Industry:

Business Support

Reference:

3797149

Contact Name:

Charlotte Smith

Contact Email:

csmith@publicsectorpeople.com.au

Date Published:

22-May-2025

Public Sector People are working closely with a council in the northern suburbs to recruit a Customer Service Officer for a 6-month temporary contract.

Position: Customer Service Officer
Duration: 6 months
Part Time: 25 hours per week (over 5 days)
Location: Northern Suburbs
Rate: $36.09 per hour + Super

Key Responsibilities:

Deliver accurate information and support to customers in person, over the phone, and via email, while ensuring all interactions remain confidential and respectful.
Manage enquiries, service requests, complaints, and transactions effectively, using strong communication and problem-solving skills to deliver positive outcomes.
Contribute to the Call Centre’s Key Performance Indicators, achieving both Call Centre and individual performance targets.
Work across multiple sites

Criteria:

Customer Service experience in a call centre/ high inbound call environment and face to face.
Ability to engage empathetically with customers with emotionally charged issues.
An understanding of cashiering processes for reconciliation and balancing of financial transactions.
Bilingual candidates will be highly regarded.
Government experience is highly regarded.

Please select the 'APPLY' button to submit your application.
Only the candidates who are successful in progressing will be contacted.

I look forward to hearing from you!

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