Customer Service Officer
Customer Service Officer
Salary:
40 - 48
/ Hour
Contract Type:
Contract
Location:
NSW - Sydney - NSW
Industry:
Business Support
Reference:
4043154
Contact Name:
Chloe Dallimore
Contact Email:
Cdallimore@publicsectorpeople.com.au
Date Published:
02-Jun-2026
Public Sector People are partnering with a local government organisation to recruit for an Customer Service Officer.
Contract: 3 months | Immediate Start
Hourly Pay Rate: $40 - $48 p/h + Super
Responsibilities:
Essential:
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
Contract: 3 months | Immediate Start
Hourly Pay Rate: $40 - $48 p/h + Super
Responsibilities:
- Provide high-quality front-line customer service to residents via phone, email, and in person, responding to enquiries about council services, policies, and procedures.
- Process customer requests, complaints, and service applications accurately using council systems, ensuring timely follow-up and resolution.
- Maintain up-to-date knowledge of council services, programs, and regulations to give accurate and consistent information to the community.
- Liaise with internal departments to escalate and track service requests, ensuring issues are resolved efficiently.
- Handle difficult or complex customer interactions professionally, using conflict resolution and problem-solving skills.
- Record all customer interactions in the system, ensuring data accuracy and compliance with council policies and privacy requirements.
Essential:
- 2+ years experience in an administration support role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
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