Customer Service Officer
Customer Service Officer
Salary:
40 - 47
/ Hour
Contract Type:
Contract
Location:
NSW - Sydney - NSW
Industry:
Business Support
Reference:
4026848
Contact Name:
Chloe Dallimore
Contact Email:
Cdallimore@publicsectorpeople.co.m.au
Date Published:
12-Apr-2026
Public Sector People are partnering with a local government organisation to recruit for an Customer Service Officer.
Contract: 3 months | Immediate Start
Hourly Pay Rate: $40 - $47 p/h + Super
Responsibilities:
Essential:
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
Contract: 3 months | Immediate Start
Hourly Pay Rate: $40 - $47 p/h + Super
Responsibilities:
- Act as the first point of contact for residents, businesses, and community members by responding to inbound calls, emails, and online enquiries in a professional and customer‑focused manner.
- Provide accurate and timely information on a range of council services including rates, waste management, parking, planning, and community services.
- Record, assess, and allocate customer requests, service issues, and complaints using council systems, ensuring timely follow‑up in accordance with service standards.
- Resolve enquiries at first point of contact where possible and escalate complex or sensitive matters to the appropriate internal teams.
- Maintain accurate records of all customer interactions while meeting call centre performance targets and customer service KPIs.
Essential:
- 2+ years experience in an customer service role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
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