Customer Service Officer

Salary:

37 - 47

/ Hour

Contract Type:

Contract

Location:

Sydney - NSW

Industry:

Business Support

Reference:

4009682

Contact Name:

Chloe Dallimore

Contact Email:

Cdallimore@publicsectorpeople.com.au

Date Published:

18-Feb-2026

Public Sector People are partnering with a local government organisation to recruit for an Customer Service Officer.

Contract: 3 months | Immediate Start
Hourly Pay Rate: $37 - 47 - p/h + Super

Responsibilities:

Responding to high-volume inbound calls from residents regarding rates, waste services, permits, and general council enquiries
Logging requests and resolving issues using council systems such as Pathway, TechOne, or CRM platforms
Providing accurate information on council policies, processes, and upcoming services or events
Escalating complex matters to the appropriate internal teams and following up to ensure timely resolution
Processing service requests, payments, and bookings while maintaining high levels of professionalism and customer satisfaction

Essential:

2+ years experience in an call centre or customer service role within local government or working in a politically sensitive environment
Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au

Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.

To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au

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