Customer Service Officer

Salary:

35 - 40

/ Hour

Contract Type:

Contract

Location:

Sydney - NSW

Industry:

Business Support

Reference:

4005985

Contact Name:

Chloe Dallimore

Contact Email:

cdallimore@publicsectorpeople.com.au

Date Published:

08-Feb-2026

Public Sector People are partnering with a local government organisation to recruit for an Customer Service Officer.

Contract: 3 months + | Immediate Start
Hourly Pay Rate: $40 p/h + Super

Responsibilities:

Handle incoming calls from residents about waste, rates, parking, permits, and general council enquiries.
Log requests and complaints accurately in council systems such as Pathway, TechOne or CRM.
Provide clear information on council processes, timeframes, and service updates.
Escalate complex matters to the correct team or officer and follow up when required.
Process service requests, update customer records, and ensure each enquiry is resolved or directed appropriately.

Essential:

2+ years experience in an customer service role within local government or working in a politically sensitive environment
Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au

Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.

To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au

Share this job

Create an alert

Similar jobs

Back to Job Search