Customer Service Officer
Customer Service Officer
Salary:
37 - 38
/ Hour
Contract Type:
Temporary
Location:
Melbourne - VIC
Industry:
Business Support
Reference:
3983028
Contact Name:
Charlotte Smith
Contact Email:
csmith@publicsectorpeople.com.au
Date Published:
30-Nov-2025
Public Sector People are working closely with a council in the northern suburbs to recruit a Customer Service Officer for a 6-month temporary contract.
Position: Customer Service Officer
Duration: 6 months
Part Time: 25 hours per week (over 5 days)
Location: Northern Suburbs
Rate: $37.35 per hour + Super
Key Responsibilities:
Only the candidates who are successful in progressing will be contacted.
I look forward to hearing from you!
Position: Customer Service Officer
Duration: 6 months
Part Time: 25 hours per week (over 5 days)
Location: Northern Suburbs
Rate: $37.35 per hour + Super
Key Responsibilities:
- Deliver accurate information and support to customers in person, over the phone, and via email, while ensuring all interactions remain confidential and respectful.
- Manage enquiries, service requests, complaints, and transactions effectively, using strong communication and problem-solving skills to deliver positive outcomes.
- Contribute to the Call Centre’s Key Performance Indicators, achieving both Call Centre and individual performance targets.
- Work across multiple sites
- Face to face and call centre customer service experience.
- Hospitality and retail experience is preferred.
- Ability to engage empathetically with customers with emotionally charged issues.
- An understanding of cashiering processes is essential
- Bilingual candidates will be highly regarded.
Only the candidates who are successful in progressing will be contacted.
I look forward to hearing from you!
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