Customer Service Officer

Customer Service Officer

Public Sector People are partnering with a local government organisation to recruit for an Customer Service Officer. 
  
Contract: 3 - 6 months | Immediate Start
Hourly Pay Rate: $37 - $40 p/h + Super
  
Responsibilities: 

• Deliver high-quality customer service via counter, phone, webchat, and correspondence.
• Provide technical advice on town planning, building, engineering, waste, traffic, rates, law enforcement, and environmental health.
• Handle enquiries, complaints, and service requests by identifying needs and responding appropriately.
• Welcome and assist customers in line with KPIs, resolving conflicts calmly and effectively.
• Act as the first point of contact, gathering information or referring to relevant Council departments.

  
Essential:

• Experience within council. 
• Previous experience with TechOne or Twilio is a must. 

  
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
  
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
  
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au

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