Customer Service Administrator

Customer Service Administrator

• Process and issue a range of council permits, ensuring applications are complete, accurate, and compliant with relevant guidelines.
• Manage incoming enquiries related to permits, regulations, and application status via phone, email, and front‑counter support.
• Maintain accurate records and update systems with application details, approvals, and supporting documentation.
• Liaise with internal teams to clarify requirements, seek approvals, and escalate complex enquiries where needed.
• Provide administrative support to the Customer Service team, including data entry, document preparation, filing, and general office tasks.
• Monitor shared inboxes and respond to customer enquiries in a timely and professional manner.
• Assist with preparing letters, permits, invoices, and other correspondence for customers and stakeholders.
• Ensure all customer information and permit documentation are stored and handled in line with council policies and privacy requirements.
• Contribute to continuous improvement by identifying process gaps and suggesting efficiencies.
• Support the wider Customer Service team during peak periods, high enquiry volumes, or when additional administrative coverage is required.

• 2+ years experience in an administration support role within local government or working in a politically sensitive environment
• Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

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