Complaints Assessment and Administration Officer

Salary:

50 - 51

/ Hour

Contract Type:

Contract

Location:

Sydney - NSW

Industry:

Business Support

Reference:

3968660

Contact Name:

Chloe Dallimore

Contact Email:

Cdallimore@publicsectorpeople.com.au

Date Published:

01-Oct-2025

Public Sector People are partnering with a local government organisation to recruit for an Complaints Assessment and Administration Officer.

Contract: 6 months - Immediate Start
Hourly Pay Rate: $50 p/h + Super

Responsibilities:

Prepare detailed reports, correspondence, and documentation for internal stakeholders and external bodies.
Maintain accurate records of complaint investigations, outcomes, and follow-ups using council systems.
Provide high-level administrative support including data entry, document management, and workflow tracking.
Liaise with internal departments to ensure timely resolution of complaints and implementation of corrective actions.
Monitor complaint trends and contribute to continuous improvement initiatives.

Essential:

2+ years experience in an administration support role within local government or working in a politically sensitive environment
Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au

Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.

To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au

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