AO5 Complaints and Operations Officer
AO5 Complaints and Operations Officer
Salary:
$60 - 63
/ Hour
Contract Type:
Temporary
Location:
Brisbane - QLD
Industry:
Business Support
Reference:
3752921
Contact Name:
Breanna Watters
Contact Email:
breanna@publicsectorpeople.com.au
Date Published:
10-Jun-2025
About the Role:
Public Sector People are collaborating with a State Government Department to recruit for an AO5 Complaints and Operations Officer. This temporary role spans 3 months with potential for extension, offering a unique opportunity to contribute to the department's mission and objectives.
The role has a particular focus on finalising the administrative decision-making within the registered department. The Complaints and Operations Officer will make decisions, in consultation with internal and external stakeholders.
Key Responsibilities:
To excel in this role, you'll need:
Sensitivities of the role:
Our work involves regular exposure to personal and private information, which may be confronting. Sensitive management of this information is critical. The successful candidate will have personal qualities that include well developed resilience and tact, and strategies for managing what may be stressful and distressing situations.
To apply for this role press "APPLY NOW"
Public Sector People are collaborating with a State Government Department to recruit for an AO5 Complaints and Operations Officer. This temporary role spans 3 months with potential for extension, offering a unique opportunity to contribute to the department's mission and objectives.
The role has a particular focus on finalising the administrative decision-making within the registered department. The Complaints and Operations Officer will make decisions, in consultation with internal and external stakeholders.
Key Responsibilities:
- Collaborate with internal and external stakeholders to gather information and documentation.
- Apply legislation, professional standards, and codes of conduct for transparent administrative decision-making.
- Liaise as appropriate with various internal and external stakeholders to obtain required information and documentation for cases to inform the delegate decision-making process and to facilitate the appropriate sharing of information and timely and efficient referral of complaints and other matters.
- Communicate clear and impartial reasons for decisions, with a focus on key processes.
To excel in this role, you'll need:
- Demonstrated experience in administrative decision-making with the ability to craft sound reasons for decisions.
- Understanding or ability to acquire knowledge of the department's focus areas.
- Strong time management skills in a high-volume environment.
- Knowledge of relevant systems and software.
Sensitivities of the role:
Our work involves regular exposure to personal and private information, which may be confronting. Sensitive management of this information is critical. The successful candidate will have personal qualities that include well developed resilience and tact, and strategies for managing what may be stressful and distressing situations.
To apply for this role press "APPLY NOW"
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