AO4 Assessment Officer

AO4 Assessment Officer

• Case Management: Process licensing, insurance, and dispute management matters, including the ability to decline claims, in accordance with delegation.
• Audits and Investigations: Undertake performance audits of contractors and certifiers, investigate breaches of legislation administered by QBCC through compliance activities, and prepare reports/recommendations.
• Policy and Legislation: Interpret and apply policy and legislation, ensuring adherence in all activities.
• Research and Representation: Conduct research for cases and projects, represent QBCC in promotional and educational activities, and participate in hearings before the tribunal and courts as required.
• Planning and Change Management: Contribute to planning and change management activities, making recommendations for improvements.
• Industry Intelligence: Gather industry intelligence to ensure proactive service delivery.
• Administrative Support: Undertake general administrative duties and support communication across QBCC networks.
• Customer Service: Provide exceptional customer service to all staff of the Commission and external customers through various channels.

1. Case Management Skills: Demonstrate research, decision-making, planning, and report writing skills for effective case management.
2. Legislation and Policy: Apply, interpret, and provide advice on legislation and policy, ensuring compliance in all activities.
3. Communication and Problem Solving: Utilize effective communication and problem-solving techniques to achieve innovation and deliver quality customer service.
4. Team Collaboration: Contribute to the team to achieve outcomes and foster effective work relationships.

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