Got a Question?

    If you are working as a temporary worker with Public Sector People, you may have a few questions about our processes. We've put a few of the most frequently asked questions together below.

    • When is payday?

      We want to ensure that you receive your hard-earned money as smoothly and quickly as possible. Here's a breakdown of our payday process:


      1. Timesheet Approval: To kickstart the process, your timesheet should be submitted and approved by 10 am on Wednesday. You can conveniently access your timesheet submission link at the top of this page.


      2. Early Submission for Peace of Mind: We recommend submitting your timesheet on Friday afternoons. This proactive approach gives your approver ample time to review and approve your hours, ensuring a stress-free payday.


      3. Swift Payment Processing: Our pay run is meticulously processed every Wednesday evening. This means you can look forward to receiving your payslip on Thursday morning. You can also access your payslips for download via your FastTrack portal.


      4. Bank-Specific Timelines: The exact time your money clears in your bank account may vary depending on your bank. Rest assured, we will do our best to make sure your funds are deposited as promptly as possible.

    • Can I contract through my own ABN?

      Absolutely, you have the flexibility to contract through your own Australian Business Number (ABN). To get started, please ensure you meet the specific requirements outlined here.

    • What about annual leave?

      Here's how it works:


      Casual Loading: As a casual worker, you receive a casual loading as part of your hourly rate. This means that while you don't receive separate pay for leave, it's factored into your hourly compensation for every hour you work.


      Taking Time Off: If you find yourself in need of some well-deserved time off, don't hesitate to reach out to your dedicated consultant. They're here to assist you in arranging your leave with your line manager, ensuring a smooth process that allows you to recharge and return to work refreshed. We believe in a healthy work-life balance for all our team members, casual or not!

    • Will PSP keep in contact?

      Absolutely, staying connected with you is a top priority at PSP! Our commitment to your success doesn't end with your placement. Here's what you can expect:


      Strong Aftercare Policy: PSP takes great pride in our robust aftercare policy. You can count on us to reach out regularly to ensure everything is running smoothly for you.


      Proactive Support: We understand that job roles can evolve, and circumstances can change. That's why it's crucial for us to know if there are any changes to your role. 

      By keeping us in the loop, you enable us to provide the support you need, making your job easier and more fulfilling.

      At PSP, we're not just here for the initial placement – we're here for the long haul, dedicated to supporting you every step of the way. 

    • What if I feel unwell?

      Your well-being is paramount to us. 

      If you're not feeling your best, please don't hesitate to reach out. 

      It's important to notify both your dedicated consultant and your onsite manager if you can't make it into work. 

      Your health matters, and we want to ensure you receive the support you need.

    • Will PSP check if I have a safe work environment?

      Your safety matters greatly to us. 

      At PSP, we take Work Health and Safety seriously. Before you start any assignment, we conduct a comprehensive pre-site checklist to ensure your work environment is safe and compliant with all relevant policies. 

      If any issues or concerns arise, rest assured, we're here to support you every step of the way. Your safety is our priority.

    • Injured on site?

      While we hope for the best, we're prepared for the unexpected. 

      If you ever experience an injury on site, please notify your consultant immediately. 

      Your safety during your assignment is of utmost importance to us, and we want to know about any incidents or near misses to implement the necessary corrective actions swiftly.

    • What will my induction process look like?

      To ensure you're well-prepared, PSP requires all workers to complete health and safety induction modules before commencing an assignment. 

      These modules should be completed every two years to keep your knowledge up to date. 

      Additionally, on your first day, you'll go through an induction checklist to familiarize yourself with your new workplace.

    • What if my workplace isn't a good fit?

      We understand that sometimes things may not go as expected. 

      If you have any concerns about your workplace after starting an assignment, please don't hesitate to contact your consultant. 

      Our team is committed to finding the perfect fit for you, and we're here to address any issues or help you explore alternative options if needed.

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