User Researcher and Design - Digital Transformation

User Researcher and Design - Digital Transformation

Job Title: User Researcher and Design - Digital Transformation
Contract Type: Contract
Location: Sydney
Reference: PC040120
Contact Name: Paul Cullen
Contact Email:
Job Published: April 03, 2020 16:32

Job Description

About the role: 
Public Sector People are seeking an experienced User Researcher to work as part of a multidisciplinary team. The suitable candidate will be a highly organised, dynamic, outcome orientated individual with excellent communication skills and user research, service design and management skills.

Key Responsibilities: 
  • Build understanding of the product users and their behaviours, informed by advice/recommendations for decision making, strategy, briefing material and development of the product design. 
  • Work closely with the service designer to reduce risk by regularly releasing and improving parts of the service and test and iterate frequently to meet user needs 
  • Help shape and build the product solution with responsibility of the product’s day-to-day user research program. Ensuring that the product meets user needs and is fit-for-purpose 
  • Ensure high quality, actionable insights and opportunities are delivered and communicated appropriately to all relevant stakeholders. 
  • Lead and coordinate uplift in user research capability and understanding to deliver services that better meet user needs and service expectations. •
  • Build continual improvements in user research and service design practices across the product team and the agency. 
  • Work with the product manager and service / interactive designers to prioritise work to meet user needs. 
  • Assist product team in the development of service design plans to ensure user-centered product and project success
Key Responsibilities: 
  • Extensive experience as a successful user researcher and working effectively in a multidisciplinary team.
  • Demonstrated experience mapping user feedback in complex service environments in a current and future state, based on insights and findings from user feedback.
  • Demonstrated proven ability and examples of high-level user research service design advisory to service designer and product manager, to meet user needs and to inform and achieve product roadmap and goals.
  • Demonstrated ability to deeply understand the user experience and translate data into actionable findings, used to improve a product service.
  • Extensive knowledge and working experience of Agile tools, including JIRA.
If you meet the above criteria and are looking for your next contract opportunity please apply via the appropriate link with a CV attached.

For a confidential discussion regarding this opportunity please contact Paul Cullen on (02) 9376 8200.

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