Telephone Collections Officer - Redland

Telephone Collections Officer - Redland

Job Title: Telephone Collections Officer - Redland
Contract Type: Contract
Location: Brisbane
Reference: 2928187
Contact Name: Paul Cullen
Contact Email:
Job Published: April 28, 2019 04:48

Job Description

About the Role:
Public Sector People are seeking an experienced Telephone Collection Officer to provide and maintain a revenue collection service by efficiently and effectively collecting outstanding debt in accordance with legislation, policies, guidelines, procedures and direction provided. This will be a Part-time position and will require the successful candidate to work on a Thursday and Friday only. 

Key Responsibilities:
  • Provide a telephone collection service to effectively and efficiently collect outstanding revenue to meet individual and Group key performance indicators. 
  • Initiate and complete administrative processes that support the collection of revenue. 
  • Prepare routine and administration correspondence and reports in relation to revenue collection,
  • Accurately input and maintain relevant client and corporate data using Council's corporate systems to provide useful and timely client information.
  • Respond either verbally or in writing to general rating and billing matters.
  • Actively participate in the Revenue and Collections Management unit, providing assistance, training and advice to other team members as required and participate in a job rotation program to achieve team and organisational objectives by managing fluctuating workflows, which includes:
  • Taking responsibility for developing and improving skills and knowledge.
  • Supporting the Team Coordinator in the ongoing review, development and continuous improvement of operational procedures and business practices.
  • Providing assistance to the Internal Receipting staff if required.
If you have  meet the above criteria and are looking for your next contract opportunity please apply via the appropriate link with a CV attached.

For a confidential discussion regarding this opportunity please contact Paul Cullen on (02) 9376 8200.

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