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Stream Lead Customer Experience

Stream Lead Customer Experience

Job Title: Stream Lead Customer Experience
Contract Type: Contract
Location: Sydney
Industry:
Reference: 3210241
Contact Name: Wallentina Simmons
Contact Email: wallentina@publicsectorpeople.com.au
Job Published: February 10, 2021 14:46

Job Description

Stream Lead Customer Experience
Immediate Start - Local Government Contract
$64.58 per hour + Super

Orgaisation:
PSP is working with a large Local Government orgaisation looking to engage Stream Lead Customer Experience for an initial 6 month contract. 

Qualifications:
  • Suitable tertiary qualifications in either project management, business administration, social or community services, customer relations or related degree
Experience:
  • A minimum of 5 years’ relevant post graduate project or business related experience
  • Demonstrated experience leading and managing multi-disciplinary teams in an environment of change
  • Demonstrated experience in delivering Policy and Strategy relating to operational service delivery in a Public Sector environment
Skills:
  • Ability to successfully implement Policy and Strategy relating to Frontline Service Delivery in the Public
  • Sector
  • Working with & interpreting Data to inform Business decision making
  • Operational Planning experience, including Procedure development and business process mapping
  • Project Management - accountable and deadline focused
  • Organisational change management
  • Exceptional written and verbal communication and presentation skills
  • Relationship and Customer Management
  • Facilitation, influence and negotiation skills
  • Financial and budget management skills
  • Sound understanding project risk management and governance
  • Sound understanding of business and service delivery principles

For a confidential discussion or to register your interest in planning roles, please contact Wallentina Simmons at PSP on 0412 102 322.   Alternatively, please e-mail your current resume in Word format to wallentina@publicsectorpeople.com.au

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