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Senior Collections Officer - Start ASAP

Senior Collections Officer - Start ASAP

Job Title: Senior Collections Officer - Start ASAP
Contract Type: Temporary
Location: Melbourne
Industry:
Salary: $33 - $43 per hour plus superannuation
Start Date: 3rd July or ASAP
Reference: 2956705
Contact Name: Bryony Reid
Contact Email: bryony@publicsectorpeople.com.au
Job Published: June 18, 2019 16:36

Job Description

Benefits include:
  • Enjoy a central city location
  • Have a varied and fast pace workload  
  • Join a passionate and committed team
About the role:

Public Sector People
 are currently inviting applications for the role of Senior Collections Officer to join a Council in Melbourne's inner suburbs. This opportunity is a  full time, temporary contract with an immediate start for 3 months initially, with the chance of extension.

Requirements:
  • Experience in debt collection procedures.
  • Also desired, but not mandatory, experience in Accounts Receivable and Customer Service/Call Centre.
  • Excellent interpersonal, negotiation and persuasion skills with the ability to use discretion and judgment in a complex business and political environment.
  • Demonstrated excellent customer service skills with the ability to effectively respond to customer queries and resolve customer complaints and issues.
  • High level written and verbal communication skills with the ability to convey and impart information in an easy to understand format.
  • Achieve target of 97% good customer service score.
  • Working as a 2IC to the Team Leader.
  • Experience in Pathway Local Government System and/or Salesforce is desirable.
Get in touch today!

For a confidential discussion regarding this opportunity or roles in Local Government, please contact Bryony Reid on (03) 8535 3111.