Operations Lead

Operations Lead

Job Title: Operations Lead
Contract Type: Contract
Location: Sydney
Salary: Negotiable
Start Date: 20 April 2020
Reference: 3123645
Contact Name: Lucia Schefermann
Contact Email:
Job Published: April 06, 2020 22:16

Job Description

Public Sector People are currently inviting applications for the role of a Operations Lead to join our Federal Government Client, based in Surry hills, NSW/ Canberra, ACT- work at the office near you. 
  • 6 month contract, with 6 month extension option
  • Start ASAP
  • Surry hills, NSW / Canberra, ACT
The Operations Lead will work as part of a multidisciplinary team and will be a highly organised, dynamic, outcome orientated individual with excellent communication skills and operations management experience. The product team will be undertaking discovery work on a key digital product, with a target commencement date of 20 April 2020.

Key Responsibilities 

  • Leading cross-agency engagement to define and agree key outcomes and deliverables.
  • Working closely with the Service Designer and User researcher to research and understand the key pain points and issues experienced by customers.
  • Working closely with front line operations staff and managers to gain a deep understanding of the internal blockers and pain points to good service delivery.
  • Working closely with Legal, Security and Privacy staff to provide balanced and well considered advice and direction.
  • Providing guidance and input on the preparation of privacy related matters.
  • Ensuring alignment of the operational deliverables to the broader planning.
  • Identifying opportunities to influence and shape the direction of operations.
  • Contributing to the planning and scheduling of short to medium term deliverables, and input into the planning of longer-term requirements.
  • Preparing and coordination of program reporting, governance papers, working group papers and action and risk registers.
Qualifications & Experience
  •  Extensive experience as a successful Operations Lead.
  • Experience and understanding of operational processes and service management frameworks (ITSM, ITIL, etc) and governance frameworks and operations.
  • Experience and understanding of client support operations (i.e. service centres, escalation processes, incident management).
  •   Strong communications skills at all levels, with an ability to lead and navigate complex stakeholder engagement to maintain a program view.
  • Ability to navigate and influence program delivery in a fast-paced, dynamic, changing and at times, ambiguous environment.
  • Knowledge and working experience of Agile product development, particularly Jira and working effectively in a multidisciplinary team. 
  • Must have current baseline clearance
*The O/Lmust have the ability to start at short notice and work remotely. Whilst the client has offices in Canberra and Sydney the ability to work remotely is required to ensure work can continue regardless of office availability or access*

If you are available for this period and you tick the criteria, please hit apply! 

For a confidential discussion regarding this opportunity or roles in Government, please contact Lucia Schefermann on (03) 8535 3111 |

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