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Manager Technology and Customer Service

Manager Technology and Customer Service

Job Title: Manager Technology and Customer Service
Contract Type: Permanent
Location: Melbourne
Industry:
Reference: 3471163
Contact Name: Paul Gleeson
Contact Email: pgleeson@publicsectorpeople.com.au
Job Published: July 26, 2022 16:07

Job Description

Public Sector People is proudly partnering with Central Goldfields Shire Council to appoint a Manager Technology and Customer Service reporting directly to the General Manager Corporate Performance.
  
Central Goldfields Shire is seeking a for a highly motivated, experienced professional to develop the strategic direction of Councils IT capability, and transforming Council’s information, data and record management capability and performance.
The Manager Technology and Customer Service is a senior change management role, with a focus on improving customer experience and initiatives for new IT technologies within all areas of Council
The successful applicant will:
  • Drive continuous improvement in customer experience across the whole organisation
  • Enable front-line customer service teams to deliver enhanced customer experience
  • Promote a compliant, efficient information and records management culture
  • Provide Leadership and technical advice across all aspects of IT systems, leading a multi-disciplined team in delivering emerging technologies
  
To be considered for this role you must:
  • Hold a degree or diploma in IT with and/or extensive industry experience
  • Possess strong knowledge of key IT technologies and audit/business improvement tools
  • Demonstrate your experience in driving a customer-focused system redesign
  • Can lead, manager and coach a team for change and influence others
  • Knowledge of PM methodologies and gained certificates
  • Understand relevant IT legislation and statutory responsibilities for local government bodies 
Working history in a similar role within Local Councils (or State Government) will be preferred. Pre-employment and probity checks will be required to commence. Flexible working arrangements with onsite requirements as per the role.
  
The REM - Local Government - Band 8 – Range Circa $111K - $124K + Super (depending on qualifications and experience). Full private use of a vehicle is available.  Cost deduced from cash. Indicative cost approx. $10K depending on vehicle chosen.
  
Public Sector People has been Retained as an exclusive recruitment partner for this assignment and any direct applicants to Central Goldfields will be referred to PSP to be included in the recruitment process. 
Register your application online or email direct to:
Paul Gleeson (Business Leader - Search & Selection Practice)
E – pgleeson@publicsectorpeople.com.au

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