IT Support Officer

IT Support Officer

Job Title: IT Support Officer
Contract Type: Contract
Location: Melbourne
Salary: $33.19 p/h plus super
Start Date: asap
Reference: 3001251
Contact Name: Lucia Schefermann
Contact Email:
Job Published: September 11, 2019 17:02

Job Description

Benefits include:
  • Enjoy variety in a technical role with a customer service focus
  • Work close to home in Melbourne's outer north east
  • ASAP start - apply today, start tomorrow!
About the role:

Public Sector People are currently inviting applications for the role of an IT Support Officer to join a Council in the north eastern suburbs. This opportunity is a 3 month temporary contract with an immediate start, 17 km from Melbourne's CBD.

The Information Technology service unit is seeking a new member for their team, to be a proactive IT Operations team member facilitating the completion of user requests to the agreed standards specified in Information Technology’s Best Value Quality & Cost Standards

Area of responsibilities include, but not limited to: 
  • User Requests- Ensure all user requests are followed through to completion 
  • Telecomms- Assist with identifying issues requiring 3rd party intervention 
  • Preventative maintenance- a proactive approach. 
  • System Security
Requirements include:
  • Well developed PC support skills and knowledge of relevant software and operating systems such as:-
Windows 7 & Office 2010 |  Active Directory | SCCM  
  • Have tertiary qualification in a relevant discipline and some previous experience similar to position advertised - ideally with administering ERP/CMS / CRM
  • Hands on experience with HTML and JavaScript
  • Excellent documentation skills
  • Working knowledge and hands on experience with: work flow and procedure analysis; developing training materials;
  • A self-reliant problem solving ability, together with a sense of urgency is essential.
  • Good interpersonal skills and ability to deal with people at all levels
  • Well-developed conceptual, analytical and planning skills Experience
    Intermediate MS SQL programming skills and understanding of relational databases
  • 3-5 years Net development skills Web Skills HTML
  • Intermediate programming and scripting skills using a variety of programming/scripting languages
  • Must be able to analyse and problem solve complex application issues
  • Committed to high quality customer service and change management
For a confidential discussion regarding this opportunity or other Information Technology roles in Local Government, please contact Lucia Schefermann on (03) 8535 3100 or email me on

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