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IT Support Officer

IT Support Officer

Job Title: IT Support Officer
Contract Type: Contract
Location: Melbourne
Start Date: Early December 2021
Reference: 3360547
Contact Name: Cheri Randell
Contact Email:
Job Published: November 22, 2021 16:03

Job Description

Public Sector People (PSP) are currently looking to speak to an IT Support Officer who would be interested in a 3-month contract within a huge Local Government organisation.  
  • Early December start date
  • North East Melbourne location (approx. 23km from CBD)
  • 3-month contract with possible extension
  • $34 an hour + super  
This role is responsible for the day-to-day support of the organisation’s technology. You will be supporting stakeholders with BAU operations and use a ticketing system to prioritise tasks and troubleshooting.

Key Responsibilities:
  • Respond to Helpdesk calls and resolve as many issues as possible at a high quality.
  • Perform daily on-site support visits and gauge customer satisfaction with follow up calls.
  • Organise the supply and distribution of IT consumables such as Toner cartridges.
  • Assist with distributing/ installing IT software when required and assist with the annual PC replacement rollout program.
  • Assist with system security of user login and password maintenance and adhere to system security procedures.
  • Responsible for configuration of devices.
Requirements Include:

The following qualifications and/or experience are required for the position:
  • Tertiary qualification (preferable in computing) or appropriate systems qualification would be an advantage.
  • Well developed PC support skills and knowledge of relevant software and operating systems such as Windows 7 & Office 2010, Active Director and SCCM.
  • Strong communication skills and the ability to work in a team environment, delivering excellent customer service.
  • Will be required to work over the Christmas break (not including Public Holidays), can be flexible on days but support will be required throughout the festive period.
  • Will be required to work on site full time throughout the contract.
Get in touch for more information!

For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.