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IT Service Desk/ Helpdesk Officer

IT Service Desk/ Helpdesk Officer

Job Title: IT Service Desk/ Helpdesk Officer
Contract Type: Contract
Location: Melbourne
Industry:
Start Date: Immediate
Reference: 3439799
Contact Name: Cheri Randell
Contact Email: cheri@publicsectorpeople.com.au
Job Published: May 11, 2022 16:17

Job Description

Public Sector People (PSP) are currently looking to speak to an IT Service Desk/ Helpdesk Officer who would be interested in a 6-month contract within a Local Government organisation.  
  • Immediate start date 
  • Melbourne East location (approx 36km from the CBD) 
  • 6-month contract with the view to go permanent 
  • $45 an hour + super 
  • Experienced in Service Desk essential 
This role is to assist with the day-to-day operations of the organisation and assist in troubleshooting IT issues, mainly Level 1 and Level 2 support. This role is due to workload within a busy team that requires some additional support up until the end of the year. 

You will support internal and external customers with network and desktop services. You will also administer Council's telecommunications system, including patching, handset maintenance and new services. 

Key Responsibilities:
  • Provide support via a ticketing system (Cherwell) and troubleshoot IT issues or escalate to the correct person.
  • Implement the Council's desktop computer environment by performing installations, upgrades and maintenance of Council's PC hardware and software across Council including remote sites. 
  • Provide administration and support for mobile devices including laptop 3G connections, smart phone handsets and tablet devices. 
  • Administration and support for Council's PABX spectrum system. Assisting with fault diagnosis and liaise with service providers for all faults and repairs to equipment. 
  • Stakeholder management and deliver excellent customer service to assist as much as possible.
Requirements Include:

The following qualifications and/or experience are required for the position:
  • Tertiary qualification in a related field and/or relevant experience in a similar role.
  • PRINCE2 or higher qualification would be highly desirable. 
  • MUST be an excellent communicator, extremely important in this role as you will have a heavy responsibility for Stakeholder Management.
  • Experience using a ticketing system and able to prioritise.
  • Able to adhere to Local Government processes and security protocols.
  • Strong written skills and able to create documentations such as FAQs, induction manuals and knowledge articles to help in improving the way that IT Helpdesk operates.
Get in touch for more information!

For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.

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