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IT Helpdesk/ Service Desk Officer

IT Helpdesk/ Service Desk Officer

Job Title: IT Helpdesk/ Service Desk Officer
Contract Type: Contract
Location: Melbourne
Start Date: Immediate
Reference: 3353640
Contact Name: Cheri Randell
Contact Email:
Job Published: November 09, 2021 11:07

Job Description

Public Sector People (PSP) are currently looking to speak to an IT Helpdesk Officer who would be interested in a 6-month contract within a Local Government organisation.  
  • Immediate start date 
  • Inner Melbourne location
  • 6-month contract
  • $50 an hour + super 
This role is to assist with the day-to-day operations of the organisation and assist in troubleshooting IT issues, mainly Level 1 and Level 2 support for Helpdesk Officer and Level 2. The contract is within a friendly team of IT Helpdesk and Desktop Support with training and support provided but you must have experience within Helpdesk to understand how to troubleshoot.

Key Responsibilities:
  • Provide support via a ticketing system and troubleshoot IT issues or escalate to the correct person.
  • Assist with hands-on hardware and software support.
  • Maintenance of the organisations network.
  • Install, move, and maintain equipment and software.
  • Stakeholder management and deliver excellent customer service to assist as much as possible.
  • Lodge service requests by phone and email with speedy resolutions
Requirements Include:

The following qualifications and/or experience are required for the position:
  • Tertiary qualification in a related field and/or relevant experience in a similar role.
  • MUST be an excellent communicator, extremely important in this role as you will have a heavy responsibility for Stakeholder Management.
  • Experience using a ticketing system and able to prioritise.
  • Able to adhere to Local Government processes and security protocols.
  • Strong written skills and able to create documentations such as FAQs, induction manuals and knowledge articles to help in improving the way that IT Helpdesk operates.
Get in touch for more information!

For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.