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IT Desktop Support Officer

IT Desktop Support Officer

Job Title: IT Desktop Support Officer
Contract Type: Contract
Location: Melbourne
Industry:
Start Date: 27th September 2021
Reference: 3326973
Contact Name: Cheri Randell
Contact Email: cheri@publicsectorpeople.com.au
Job Published: September 14, 2021 12:49

Job Description

Public Sector People (PSP) are currently looking to speak to a IT Desktop Support Officer join a Local Government on a contract.  
  • Inner Melbourne suburb location
  • 27th September start date
  • 6-month contract
  • $40 an hour + super
  • Level 1&2 support!
Key Criteria: 
  • Provide high quality Level 2 IT desktop support and troubleshoot technical issues for stakeholders. Experience within Level 2 support will be essential to deliver excellent and precise customer service and satisfaction.
  • Excellent technical skills with a range of technologies such as Microsoft Azure, Active Directory, O365, Exchange Online, Multi-factor Authenticator, SCCM.
  • Assist stakeholders with troubleshooting on other devices such as desktops, laptops, peripherals and mobile phones.
  • Use of helpdesk ticketing tool, Manage Engine.
  • Experience troubleshooting remotely, deploying software and standard Operating system images etc using SCCM, deploying antivirus, patching etc.
Requirements Include:

The following qualifications and/or experience are required for the position:
  • Previous experience within Helpdesk and delivered Level 2 support.
  • Excellent communication skills, ensuring you deliver excellent customer service to stakeholders.
  • Actively participate in the improvement of the technology and work as part of the team to improve processes.
  • Police check ideal
  • Must be able to commit for 6 months.
Get in touch for more information!

For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.

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