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Expression of Interest - IT Service Desk/ Helpdesk Officer

Expression of Interest - IT Service Desk/ Helpdesk Officer

Job Title: Expression of Interest - IT Service Desk/ Helpdesk Officer
Contract Type: Contract
Location: Melbourne
Industry:
Reference: 3217242
Contact Name: Cheri Randell
Contact Email: cheri@publicsectorpeople.com.au
Job Published: March 19, 2021 16:16

Job Description


Benefits include:
  • $30 - $55 per hour + super | hourly rate negotiable based on your exp
  • Short & long term opportunities
  • Flexible hours offer work-life balance
  • Level 1 and Level 2 support roles with exposure to large teams
Opportunities: I am working in partnership with Local Councils located across Melbourne & Regional Victoria. We are looking for IT Service Desk/ Helpdesk professionals that are keen on hearing about new opportunities!
As part of the Helpdesk team, you will be responsible for providing IT support to the organisation and ensuring the day-to-day operations are running smoothly. This is a customer focused role and requires a good understanding of system performance.
Duties will include but not limited to:
  • Providing support via a Ticketing System and troubleshooting IT issues.
  • Assisting with hands-on hardware and software support.
  • Maintenance of the Client’s network.
  • Installing, moving, and maintaining equipment and software.
  • Stakeholder management and delivering excellent customer service.
Requirements include:
  • Experience in supporting modern workplace technologies and a good understanding on how to troubleshoot efficiently.
  • Experience using a ticketing system and able to prioritise.
  • Being an approachable individual that delivers excellent customer service to Stakeholders during any IT requirements/issues.
  • Ability to adhere to LG processes and security protocols.
Contact me for a confidential chat about these opportunities in Local Government.
 
Cheri Randell
Public Sector People
0466 699 297

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