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Customer Support Officer (Information Technology)

Customer Support Officer (Information Technology)

Job Title: Customer Support Officer (Information Technology)
Contract Type: Contract
Location: Brisbane
Industry:
Start Date: Immediate
Reference: PC -7 - 12
Contact Name: Paul Cullen
Contact Email: paul@publicsectorpeople.com.au
Job Published: July 12, 2019 06:31

Job Description

About the Role: 
Public Sector People are currently seeking an experienced Customer Service Officer to join our local government client in North Brisbane. This role will provide level 1 and 2 service desk support to the organisation, to resolve issues and restore user productivity in a timely manner.

Key Responsibilities: 
  • Monitor and process routine incoming help desk requests ensuring all requests are managed professionally, timeframes are met, follow-up actions are executed, ICT asset records are kept up to date and all work is recorded as required.
  • Provide administrative support to council’s information technology systems and services and maintain documentation relating to user resolution issues to expand the knowledge base system.
  • Assist with the review of procedures and processes relating to service desk activities.
  • Perform on-site support to user by installing computers, hardware and software and assisting with related matters to enhance service delivery.
  • Understanding of networking including but not limited to switches, routers, patching, DHCP and VPN.
  • Mandatory participation in the on-call roster, to provide after-hours remote and on-site assistance.
Key Skills: 
  • Demonstrated relevant experience in a similar role or a role requiring a similar skill set.
  • Demonstrated computer literacy not limited to Windows OS, Microsoft Office, Citrix, Active Directory Apple OS and Microsoft Exchange.
  • Understanding of Information Technology Infrastructure Library (ITIL) principles and practices, with demonstrated technical analysis and resolutions skills required to carry out routine help desk requests.
  • Well developed people and relationship skills with demonstrated ability to work in a team environment communicating and motivating effectively at all levels of the organisation, contributing to a positive work environment with a strong focus on provision of quality customer service.
  • Excellent time management skills to achieve proficiency and effectiveness in managing conflicting priorities and meeting deadlines.
If you meet the above criteria and are looking for your next contract opportunity please apply via the appropriate link with a CV attached.

For a confidential discussion regarding this opportunity please contact Paul Cullen on (02) 9376 8200.

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