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Customer Service Officer

Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Temporary
Location: Melbourne
Industry:
Start Date: ASAP
Reference: 0804SKE
Contact Name: Sarah Kettlewell
Contact Email: sarah@publicsectorpeople.com.au
Job Published: April 30, 2021 14:16

Job Description

Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's outer South-East on an initial 3 month, offering full time hours and a mix of working from home and in the office. 

This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.

Key Requirements: 
  • Experience delivering face to face, phone and online customer service in a large diverse organisation
  • Previous contact centre experience will be highly regarded
  • Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
  • Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling.
  • Experience managing difficult / aggressive customers and trouble shooting complex enquiries
  • Experience handling cash and end of day balancing - High attention to detail required
  • Valid National Police Check or ability to obtain if successful 
  • Valid Working with Children's check or ability to obtain if successful
For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.  
 

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