Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's Inner City Suburbs on an initial 3 month, offering a minimum of 25 hours per week with opportunity for more hours. 

This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.

Key Requirements: 

• Experience delivering face to face, phone and online customer service in a large diverse organisation
• Previous contact centre experience will be highly regarded
• Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
• Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling.
• Experience managing difficult / aggressive customers and trouble shooting complex enquiries
• Experience handling cash and end of day balancing - High attention to detail required
• Valid National Police Check or ability to obtain if successful 

For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.  
  
Alternatively, please e-mail your current resume in Word format using the apply