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Customer Service Officer

Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Temporary
Location: Melbourne
Industry:
Start Date: ASAP
Reference: 1703SKE
Contact Name: Sarah Kettlewell
Contact Email: sarah@publicsectorpeople.com.au
Job Published: March 18, 2019 10:17

Job Description

Design & Build are currently inviting applications for the role of Customer Service Officer to join an award winning Council in Melbourne's North on an initial 3 month contract commencing ASAP. 

As the Customer Service Officer you will provide access to all of Council services through a dedicated call centre & face to face centre's through the municipality. Your role will be to provide excellent first point of contact service to customers and residents contacting Council. 

Key Requirements: 
  • Demonstrated experience in providing excellence in customer service to a range of customers across a number of different channels
  • Ability and confidence to facilitate a favorable outcome with potentially un-happy customers
  • Broad knowledge across a range of computer applications and the ability to learn new systems quickly
  • Excellent customer service and communication skills
  • Knowledge and experience in computer cashiering and the reconciliation and balancing of registers
  • Experience working with staff from all levels of large and diverse organisations
  • Experience working in a community focused environment 

For a confidential discussion regarding up and coming opportunities please contact Sarah Kettlewell on (03) 8535 3100
  
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