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Customer Service Officer

Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Temporary
Location: Melbourne
Industry:
Start Date: ASAP
Reference: 1111SKE
Contact Name: Sarah Kettlewell
Contact Email: sarah@publicsectorpeople.com.au
Job Published: November 18, 2021 15:04

Job Description

Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's inner north -western suburbs on an initial contract to the 28th Feb 2022. 

Responsibility as the Customer Service officer is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.

Key Requirements: 
  • Experience delivering face to face, phone and online customer service in a large diverse organisation
  • Previous contact centre experience will be highly regarded
  • Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
  • Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling.
  • Experience managing difficult / aggressive customers and trouble shooting complex enquiries
  • Experience handling cash and end of day balancing - High attention to detail required
  • Valid National Police Check or ability to obtain if successful 
  • Must be available to work of the Christmas & NY period
For a confidential discussion regarding up and coming opportunities please contact Sarah Kettlewell on (03) 8535 3111.
  
Alternatively, please e-mail your current resume in Word format using the apply