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Customer Service Officer

Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Temporary
Location: Melbourne
Industry:
Start Date: ASAP
Reference: 1011SKE
Contact Name:
Contact Email: sarah@publicsectorpeople.com.au
Job Published: November 12, 2021 14:35

Job Description

Public Sector People are currently inviting applications for the role of Contact Centre Officer to join our client, a Council based in Melbourne's outer East. This council is located almost one hour East of the CBD.

The purpose of this role is to contribute to the delivery of high quality, efficient and effective customer focused service to both internal and external customers within the Customer Service team. Achieve key performance indicators relating to the timely and accurate delivery of phone, web based and written enquiries.

Successful candidates must have Contact Center experience but do not need any prior Council experience. You must be able to competently navigate a number of different systems for each call. This is a great opportunity for any contact centre staff who would like to transition into Local Government.

This role is paying a highly competitive hourly rate!

Requirements; 
  • Experience providing high-level Customer Service, including high volume face to face, electronic, and telephone customer service. Call centre experience is a must.
  • Well developed verbal and written skills (English), with fluency in other community language/s an advantage.
  • Ability to work as a member of a team committed to providing efficient and quality customer service.
  • Willingness to resolve any issue a customer brings to generate a favorable impression of Council.
  • Well developed computer skills, including experience with Microsoft word, excel, databases, email, and web sites.
  • High level of discretion, diplomacy and confidentiality in dealing with customers.
If you meet the above requirements please APPLY via link TODAY or contact Sarah Kettlewell on 03 8535 3111 to discuss further. 
Please note: Only successful candidates will be contacted.