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Customer Service Officer

Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Temporary
Location: Melbourne
Industry:
Salary: $32.23 p/h + super
Start Date: ASAP
Reference: 1106SKE
Contact Name: Sarah Kettlewell
Contact Email: sarah@publicsectorpeople.com.au
Job Published: June 14, 2019 08:31

Job Description

Public Sector People are currently inviting applications for the role of Customer Service office to join a Council in Melbourne's outer east 25 km's from Melbourne's CBD.

As the interface between the community & council you will be responsible for providing where possible, first point resolution to customers seeking advice, assistance or information regarding a variety of Council’s services.

Key Responsibilities: 
  • Proven experience of providing high level customer service in an Inbound Contact Centre with an emphasis on first point resolution
  • Well developed interpersonal and written communication skills, with an ability to handle difficult situations
  • Ability to work quickly and efficiently in a time-critical, fast paced contact centre environment and meet key performance indicators.
  • High level proficiency in customer request systems, windows/web based programs, and call centre technologies with the ability to quickly learn internal computer systems.
  • Previous Local Government experience desirable
  • Previous experience in the use of Pathway SmartClient
  • Valid National Police Check or ability to obtain if successful 
  • Minimum of 2 years experience in Call Centre environment 
For a confidential discussion regarding up and coming opportunities please contact Sarah Kettlewell on (03) 8535 3111
  
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