Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's North on an initial 2 month, part-time contract working 20 hours per week. 

This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.

Key Requirements: 

• Experience delivering face to face, phone and online customer service in a large diverse organisation
• Previous contact centre experience will be highly regarded
• Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
• Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling.
• Experience managing difficult / aggressive customers and trouble shooting complex enquiries
• Experience handling cash and end of day balancing - High attention to detail required
• Valid National Police Check or ability to obtain if successful 

For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.  
  
Alternatively, please e-mail your current resume in Word format using the apply