Customer Service Officer
Job Title: | Customer Service Officer |
Contract Type: | Contract |
Location: | Melbourne |
Industry: | |
Start Date: | ASAP |
Reference: | 0101SKE |
Contact Name: | Sarah Kettlewell |
Contact Email: | sarah@publicsectorpeople.com.au |
Job Published: | January 05, 2021 10:31 |
Job Description
Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's North on an initial 2 month, part-time contract working 20 hours per week.
This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.
Key Requirements:
Alternatively, please e-mail your current resume in Word format using the apply
This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.
Key Requirements:
- Experience delivering face to face, phone and online customer service in a large diverse organisation
- Previous contact centre experience will be highly regarded
- Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
- Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling.
- Experience managing difficult / aggressive customers and trouble shooting complex enquiries
- Experience handling cash and end of day balancing - High attention to detail required
- Valid National Police Check or ability to obtain if successful
Alternatively, please e-mail your current resume in Word format using the apply
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