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Customer Insights Officer

Customer Insights Officer

Job Title: Customer Insights Officer
Contract Type: Temporary
Location: Melbourne
Industry:
Start Date: ASAP
Reference: 1208SKE
Contact Name: Sarah Kettlewell
Contact Email: sarah@publicsectorpeople.com.au
Job Published: August 16, 2019 14:17

Job Description

Benefits Include: 

Working close to home in Melbourne's outer east
Work life balance - part-time hours - 4 days per week
Work with an organisation who values; Trust, Empowerment & Innovation

About the role:

Public Sector People are currently inviting applications for the role of Customer Insights Officer to join a large council in Melbourne's outer east on an initial 2 month contract. 

The main objective of this role is to provide support to the team by registering & allocating incoming complaints, correspondence for the CEO & Councillors by preparing Customer Insight reports, compilation & distribution of the Customer Satisfaction Survey. 
  
This position is also responsible for acting as the first point of phone contact for customers, including updates to customers and conducting necessary follow up as required. 

Requirements include:
  • Complaint Management Experience
  • Demonstrated high quality written communication / correspondence  
  • Ability to plan workload and manage competing work demands
  • Understanding of Local Government policies & regulations
  • Knowledge and experience in Council's organisational structure 
  • Current Police & Working with Children's check or willingness to obtain
For a confidential discussion regarding this opportunity or other Customer Service & Business Support roles in Local Government, please contact Sarah Kettlewell on (03) 8535 3111.