Contact Centre Officer

Contact Centre Officer

Job Title: Contact Centre Officer
Contract Type: Temporary
Location: Melbourne
Start Date: ASAP
Reference: 0906SKE
Contact Name: Sarah Kettlewell
Contact Email:
Job Published: June 13, 2019 15:47

Job Description

Benefits Include:
  • Ongoing contract until January 2020
  • Parking available close to council offices 
  • Work close to home in Melbourne's outer east
  • ASAP start - apply today, start tomorrow!
About the role: 

Public Sector People are currently inviting applications for the role of Contact Centre Officer to join a large Council in Melbourne's outer east. 

As the Customer Service Officer you will provide access to all of Council services through dedicated & accurate call centre, face to face, web based & written enquiries. Your role will be to provide excellent first point of contact service to customers and residents contacting Council.

Key Requirements: 
  • Demonstrated experience in providing excellence in customer service to a range of customers across a number of different channels
  • Ability and confidence to facilitate a favorable outcome with potentially un-happy customers
  • Broad knowledge across a range of computer applications and the ability to learn new systems quickly
  • Excellent customer service and communication skills
  • Knowledge and experience in computer cashiering and the reconciliation and balancing of registers
  • Experience working with staff from all levels of large and diverse organisations
  • Experience working in a community focused environment 
  • Successful candidates must hold or be willing to obtain a valid Police Check, Working with Childrens & Medical Check. 

For a confidential discussion regarding up and coming opportunities please contact Sarah Kettlewell on (03) 8535 3111.
Alternatively, please e-mail your current resume in Word format using the apply

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