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Citizen Service Officer

Citizen Service Officer

Job Title: Citizen Service Officer
Contract Type: Temporary
Location: Melbourne
Industry:
Salary: $30.15 p/h + super
Start Date: ASAP
Reference: 1308SKE
Contact Name: Sarah Kettlewell
Contact Email: sarah@publicsectorpeople.com.au
Job Published: August 16, 2019 14:46

Job Description

Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's North on an initial 3 month, part-time contract.

This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.

Key Requirements: 
  • Experience delivering face to face, phone and online customer service in a large diverse organisation
  • Previous contact centre experience will be highly regarded
  • Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
  • Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling.
  • Experience managing difficult / aggressive customers and trouble shooting complex enquiries
  • Experience handling cash and end of day balancing - High attention to detail required
  • Valid National Police Check or ability to obtain if successful 
For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.  
  
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