Casual Customer Service Officer

Casual Customer Service Officer

Job Title: Casual Customer Service Officer
Contract Type: Temporary
Location: Melbourne
Start Date: ASAP
Reference: 0501SKE
Contact Name: Sarah Kettlewell
Contact Email:
Job Published: January 13, 2020 09:35

Job Description

Design & Build are currently inviting applications for the role of Customer Service Officer to join our client, a Council based in Melbourne's north western suburbs.

Reporting to the Team Leader of Customer Service the role will see you responsible for ensuring all customer service requests are responded to and services provided, in an effective and timely manner.

Ideally you will have previous experience in a call centre or busy customer service department with strong knowledge of Local Government. In return you will contribute to the over all customer service culture and standards for the organisation & department. 

  • Sound knowledge and experience with the operational requirements of a Customer Service department for large organisation, including high volume face to face, electronic, and telephone customer service. 
  • Experience providing high-level Customer Service, including high volume face to face, electronic, and telephone customer service. 
  • Well developed verbal and written skills (English), with fluency in other community language/s an advantage.
  • Ability to work as a member of a team committed to providing efficient and quality customer service.
  • Willingness to resolve any issue a customer brings to generate a favorable impression of Council.
  • Well developed computer skills, including experience with Microsoft word, excel, databases, email, and web sites.
  • High level of discretion, diplomacy and confidentiality in dealing with customers.
If you meet the above requirements please APPLY via link TODAY!

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