Injury Management Support Officer
Injury Management Support Officer
Salary:
40 - 47
/ Hour
Contract Type:
Contract
Location:
Melbourne - VIC
Industry:
Professional
Reference:
3985442
Contact Name:
Imogen
Contact Email:
imogen@publicsectorpeople.com.au
Date Published:
14-Nov-2025
We’re seeking an experienced and proactive Injury Management Support Officer
to join a supportive People & Culture team on a contract through to end of February, with an immediate start
available.
In this role, you’ll provide day-to-day support across injury management, WorkCover administration, reporting, and return-to-work coordination. You’ll work closely with the Safety & Wellbeing team to ensure timely and accurate claims management, maintain key systems, support safe return-to-work outcomes, and assist with injury prevention initiatives.
Key Responsibilities
If you’re a motivated, detail-oriented professional looking for a meaningful role supporting employee wellbeing, we’d love to hear from you. Please be advised that only shortlisted candidates will be contacted.
In this role, you’ll provide day-to-day support across injury management, WorkCover administration, reporting, and return-to-work coordination. You’ll work closely with the Safety & Wellbeing team to ensure timely and accurate claims management, maintain key systems, support safe return-to-work outcomes, and assist with injury prevention initiatives.
Key Responsibilities
- Lodge WorkCover claims within legislative timeframes and complete all related administration.
- Support effective case management for both work and non-work-related injuries.
- Prepare tailored Return to Work Plans and liaise with treatment providers and the insurance agent.
- Reconcile weekly compensation reimbursements and maintain accurate claims files.
- Compile and analyse monthly injury data, reports, and incident summaries.
- Maintain the incident reporting system (Elumina) including claims data.
- Provide input at Safety & Wellbeing meetings and assist with prevention programs.
- Coordinate vendor setup, invoicing and payments related to injury management.
- Strong organisational and administrative skills, with the ability to manage competing priorities.
- Professional, confidential, and able to work effectively with sensitive information.
- Excellent interpersonal skills to build trust with injured workers, managers, and external stakeholders.
- Sound understanding of WorkCover, return-to-work processes, or experience in HR administration.
- Comfortable learning new systems and processes quickly.
- Local Council Experience
- Working With Children Check and Police Check required.
If you’re a motivated, detail-oriented professional looking for a meaningful role supporting employee wellbeing, we’d love to hear from you. Please be advised that only shortlisted candidates will be contacted.
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