Connecting...
Digital Transformation - How It Applies To The Public Sector
FIND A JOB IN YOUR discipline
Digital Transformation - How It Applies To The Public Sector
25 days ago By Emily Harris
Did you know?
According to Salesforce’s 2020 report State of the Connected Customer, 80% of customers now consider the experience a company provides to be as important as the product or service it offers. They also expect organisations to know them better, and to use this knowledge to further improve experiences, with 66% of customers expecting companies to understand their needs and expectations[1] (Salesforce, 2020). These heightened expectations are not just restricted to the commercial world. Organisations across the public sector are now facing increasing pressure to meet the needs of digitally literate and highly demanding citizens, by transforming services (services that have often been in place within government agencies for decades prior). This pressure is intensified when you consider that the federal government has pledged to have all its services available digitally by 2025, enabling Australians to deal with government anywhere and on any device[2] (Burton, 2021).
This plan was outlined in the Digital Transformation Agency’s Digital Transformation Strategy 2018-2025. And in the last two years, the Australian Government has made progress on this goal, with the pandemic and COVID restrictions meaning that many organisations were forced to develop and adopt flexible working and remote working practices. According to the most recent Australian Public Service Employee Census, 46% of respondents engaged in flexible working or hybrid working practices in 2021, compared to the 22% in 2019[3] (Australian Public Service Commission, 2021). However, facilitating remote work is only one part of the bigger transformational puzzle.
So, for government agencies currently trying to overhaul or improve their digital services, what are the challenges to be aware of? And how can organisations ensure their transformation remains citizen-centric? Unfortunately, for government agencies, digital transformation isn’t as easy as it is for its private sector counterparts. This is because the nature of the public sector poses some unique challenges. One of the biggest is that any digital strategy government agencies invest in must meet the government’s strict security and compliance requirements to protect confidential organisational and constituent data.
The Key Issues To Consider
How Will New Technology Integrate With The Agency’s Existing Legacy Systems?
While there might seem like there are endless technology solutions available, it’s important that government departments assess potential solutions based on how well they will integrate with the current systems the department has in place. Failing to do so may result in a costly overhaul of more technologies or processes than originally planned, just to ensure that the two software solutions will ‘talk’ to each other or to ensure the new solution will work without impacting existing systems.
Will Security Be Impacted?
Cybersecurity is one of the highest priorities for governments when it comes to assessing new digital solutions. Government departments must ensure that every vendor and solution they implement as part of their digital transformation journey adheres to strict department and government regulations to protect confidential and sensitive data. It’s essential that departments engage with vendors and solutions that demonstrate how they can meet compliance needs.
What Is Your Budget?
It’s essential that departments make cost-effective choices when it comes to digital transformation. Budgets across departments are very regimented and going over budget has a number of far-reaching consequences including intense scrutiny from the Australian public. This doesn’t only mean that the upfront cost should be affordable; government departments must also consider the long-term costs and any third-party providers required to support deployment and ongoing maintenance of the solutions.
Is The Solution People-Centric?
One of the most important factors of digital transformation – especially in the current environment – is that it is human-centered. This is especially important for digital services within the public sector that serve or interact with the Australian public. Local communities these government agencies are serving are at the heart of the process, so it’s important that when organisations seriously weigh up any solution they consider how well it incorporates a user-centred design (UCD) that allows for the customer (citizen) experience to be as easy and effective as possible. For example, ensuring that the user doesn’t have to constantly fill in multiple forms or provide the same data again and again across multiple services, rather than the government service prefilling the data and enabling customers to verify its accuracy after they’ve completed the form the one time.
Do You Have Resources?
In addition to the technological resources that are required for a digital transformation, these need to be directed, managed and overseen by the right people. This is why many organisations need to consider if they have enough resources to manage their digital transformation, or if hiring additional talent might be part of their overall digital strategy. It’s an important consideration, because no matter how great the technological solution is that an organisation has developed if there aren’t enough people or the right people to manage its implementation, the training of the new systems etc. these technologies will be useless.
For those organisations who are currently implementing new digital systems within their team or department, or considering it and looking for additional staff to help support this process our resident IT consultant Cheri Randell is happy to help. For more information or for a confidential chat about your business needs, you can contact Cheri at:
cheri@publicsectorpeople.com.au
0466 699 297
- - -
[1] Salesforce. (2020). State Of The Connected Customer. Salesforce – ANZ. Retrieved from: https://www.salesforce.com/content/dam/web/en_us/www/documents/research/salesforce-state-of-the-connected-customer-4th-ed.pdf
[2] Burton, T. (2021). All Federal Government Services To Be Online By 2025. Australian Financial Review. Retrieved from: https://www.afr.com/technology/all-federal-government-services-to-be-online-by-2025-20211203-p59elv
[3] Australian Public Service Commission. 2021. State Of The Service Report. Australian Government. Retrieved from: https://www.apsc.gov.au/sites/default/files/2021-11/APSC-State-of-the-Service-Report-202021.pdf
Header blogs
Cheri Randell's Job
View all-
Information Management Officer (Records)
MelbournePublic Sector People (PSP) are currently looking to speak to an Information Management Officer (Records Management) join a Local Government on a contract. Immediate start Minimum 3-month contract, extension more than likely Eastern Suburb location (approx 42km from the CBD by car) Parking onsite and training in the office will be required for the first 2 weeks. $32 per hour + super Key Criteria: Registration of electronic documents and knowledge of record management within Local govt and their processes. A clear understanding of legislation relevant to document/ record keeping (including EDM) and information access. Able to deliver excellent customer service and support the Information Management officer in providing leadership within the team by setting high standards of performance. Digitisation of hardcopy mail and dispatching Australia post mail. Data entry. Requirements Include: The following qualifications and/or experience are required for the position: Knowledge of Document control systems. TRIM, Pathway or TechnologyOne. Outstanding communication skills. Excellent organisational skills and able to prioritise. Excellent attention to detail. Experience or a clear understanding of Local Govt and their requirements/ processes essential. Able to use the Microsoft Office Suite, specifically Excel, Word and Outlook. Knowledge of legislation and standards relating to electronic/ hardcopy document archiving and record management. Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
-
Technical Business Analyst
MelbournePublic Sector People (PSP) are currently looking to speak to a Technical Business Analyst to join a Local Government on a contract. Inner Melbourne Location (WFH arrangement) Immediate start 3-month contract with potential 6-month extension $850 - $1000 daily rate + super Assisting with a Digital Transformation project and MUST have a background as a Technical Analyst Key Criteria: Prepare, plan and coordinate User Acceptance Testing (UAT) for a new SOE build with business SMEs from across the organisation. Prepare documentation to support UAT activities including Test Strategy, Test Scripts, Defect Management and user sign-off. Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary. Evaluate effectiveness of solution delivery (SDLC) tools, processes and methodologies, and make recommendations for continuous improvements. Support the implementation and rollout of the system and create end-user training. Perform quality governance activities related to design, build and test of solutions defined by enterprise and domain architects. Requirements Include: The following qualifications and/or experience are required for the position: Tertiary qualifications in IT and a good understand of ITIL. Extensive experience as a Technical Business Analyst, open on industry background. Experience working with developers to design, build, test and deploy software. Ability to undertake analysis, generate and report on information and provide recommendations. Experience working with the following systems; SCCM, Active Directory, Azure Active Directory, Multi-Factor Authentication an Office 365. Prior experience working with PC builds, SOEs and PC rollout projects. If successful, will be required to have an up-to-date National Police Check. Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
-
Solution Architect
MelbournePublic Sector People (PSP) are currently looking to speak to a Solution Architect who would be interested in an initial 3-month contract within a Local Government organisation. Immediate Start Initial 3-month contract with the view to extend another 6-months Flexible working arrangement (Inner Melbourne location) $1000 daily rate + super This role will be playing a crucial part in the digital transformation project that is currently taking place with an additional 2 years on the project timeline. This role will begin as a 3-month contract with the view to be extended another 6-months beyond that. Key Responsibilities: Develop, test, and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected. Provide strategic direction of technology investments to assist in the development of the enterprise architecture. Define and design technology solutions within the agreed enterprise architecture. Tender documentation preparation (non-functional and interface requirements gathering, capabilities matrix creation) Liaise with the Architecture Centre of Excellence to ensure the solution architectural proposals and work align to the agreed enterprise architecture framework and roadmap. Must have experience and a great knowledge of cloud migrations and SaaS, PaaS and IaaS. Requirements Include: The following qualifications and/or experience are required for the position: Tertiary qualification in a relevant discipline (Information Technology, Software Engineering or Computer Science) Experience working across the following platforms/ systems: - Remote working virtual desktop and VPN technology - IT Asset management software - CCTV software and storage - Telephony Experience with ManageEngine (creation of architecture queue) Excellent communication and collaboration skills, able to engage with stakeholders and vendors. If successful in the role, you will be required to have an up-to-date National Police Check. For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
-
Integrations & Applications Architect
MelbournePublic Sector People (PSP) are currently looking to speak to an Integration and Applications Architect who would be interested in an initial 3-month contract within a Local Government organisation. Immediate Start Initial 3-month contract with the view to extend another 6-months Flexible working arrangement (Inner Melbourne location) $1000 daily rate + super This role will be playing a crucial part in the digital transformation project that is currently taking place with an additional 2 years on the project timeline. This role specifically will be responsible contributing and expanding on established integration principles and designing integration solutions that are fit for purpose within the organisation. This role will begin as a 3-month contract with the view to be extended another 6-months beyond that. Key Responsibilities: Expand on integration principles, patterns and standards that will govern the approach to application and data integration. Design and create data structures, data definition, data models and data flow diagrams. Support the implementation and maintenance of integration solutions, ensuring functional and non-functional objectives are met. Perform technical governance of integration and interfaces including definition of standard and vendor activities. Monitor, support and identify and resolve the system integration issues including checking for any issues with the operation of the new integration services. Support and work closely with analysts, system designers, and business owners to enhance the integration testing phase. Requirements Include: The following qualifications and/or experience are required for the position: Experience as a senior Integration Architect and previous experience within a large transformation project/ program is preferred. Extensive background in design and alignment of Azure integration technology and data strategy roadmaps. Understanding of Cloud based Integration platforms. Sound knowledge of integration technologies such as APIs, Web Services (REST & SOAP), ETL an file-based data exchange. Knowledge about various architectures and protocols such as MOM, XSLT, SOA, UDDI, EDA, REST, XML, FTP, WSDL, and SOAP. If successful in the role, you will be required to have an up-to-date National Police Check. For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
-
Endpoint Architect
MelbournePublic Sector People (PSP) are currently looking to speak to a Endpoint Architect who would be interested in an initial 3-month contract within a Local Government organisation. Immediate Start Initial 3-month contract with the view to extend another 6-months Flexible working arrangement (Inner Melbourne location) $900 - $1000 daily rate + super This role will be playing a crucial part in the digital transformation project that is currently taking place with an additional 2 years on the project timeline. This role specifically will be responsible for configuration for all Endpoint and Mobile devices and managing and maintaining Microsoft Endpoint Manager (MEM). This role will begin as a 3-month contract with the view to be extended another 6-months beyond that. Key Responsibilities: Create baseline configuration for all Endpoint and Mobile devices in line with agreed technology standards. Lead the engineering for endpoint systems including managing security, planning improvements, and ensuring systems are designed and implemented in a manner that supports a good customer experience. Creation of scope documentation for third party vendors. Endpoint strategy documentation that is aligned to enterprise architect and digital transformation. Documentation of scope, change controls, high level design, detailed level design and configuration. You will be involved with technical architecture and projects and your technical knowledge will be required. You will be responsible for making sound decisions regarding reliability, security, availability and manageability of endpoint and infrastructure services. Requirements Include: The following qualifications and/or experience are required for the position: Significant industry experience with a track record in an IT endpoint engineering role, including changes and support for services such as Microsoft SSCM, MEM/Intune, MDM technologies, AD, AAD, PowerShell scripting, Windows OS, and Microsoft security technologies. Experience with the inclusion of cyber security in the design and management of endpoint systems. Excellent interpersonal skills. Excellent analytical and problem-solving skills to readily identify, understand, and resolve problems. If successful in the role, you will be required to have an up-to-date National Police Check. For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
-
IT Service Desk/ Helpdesk Officer
MelbournePublic Sector People (PSP) are currently looking to speak to an IT Service Desk/ Helpdesk Officer who would be interested in a 6-month contract within a Local Government organisation. Immediate start date Melbourne East location (approx 36km from the CBD) 6-month contract with the view to go permanent $45 an hour + super Experienced in Service Desk essential This role is to assist with the day-to-day operations of the organisation and assist in troubleshooting IT issues, mainly Level 1 and Level 2 support. This role is due to workload within a busy team that requires some additional support up until the end of the year. You will support internal and external customers with network and desktop services. You will also administer Council's telecommunications system, including patching, handset maintenance and new services. Key Responsibilities: Provide support via a ticketing system (Cherwell) and troubleshoot IT issues or escalate to the correct person. Implement the Council's desktop computer environment by performing installations, upgrades and maintenance of Council's PC hardware and software across Council including remote sites. Provide administration and support for mobile devices including laptop 3G connections, smart phone handsets and tablet devices. Administration and support for Council's PABX spectrum system. Assisting with fault diagnosis and liaise with service providers for all faults and repairs to equipment. Stakeholder management and deliver excellent customer service to assist as much as possible. Requirements Include: The following qualifications and/or experience are required for the position: Tertiary qualification in a related field and/or relevant experience in a similar role. PRINCE2 or higher qualification would be highly desirable. MUST be an excellent communicator, extremely important in this role as you will have a heavy responsibility for Stakeholder Management. Experience using a ticketing system and able to prioritise. Able to adhere to Local Government processes and security protocols. Strong written skills and able to create documentations such as FAQs, induction manuals and knowledge articles to help in improving the way that IT Helpdesk operates. Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
-
System Administrator
MelbournePublic Sector People (PSP) are currently looking to speak to a Systems Analyst/ Administrator who would be interested in an initial 6-month contract within a Local Government organisation. To start in the month of May (happy to wait for the right person) Initial 6-month contract with the possibility to stay indefinitely in a FT position Hybrid working model (50/50 split), West Melbourne location $65 an hour + super (salary is negotiable) Experience with CAMMS Project Management Software This brand-new role is to assist with the rollout and implementation of CAMMS Project Management Software prior to a large Capital Works project coming up at the Council. You will be working in a collaborative, hard working and supported team environment that can offer long term stability for the right person. This contract is to initially start as a 6-month contract and has opportunity to be permanent for the right person to offer stability and growth within the role. The salary is currently negotiable so please get in touch to have a confidential discussion on what you would be looking for! Key Responsibilities: Support and administer the rollout and implementation of CAMMS Project Management Software within the Council. Create and further develop formal project management frameworks within the Council. Business Planning and working closely with stakeholders to meet business objectives and meet deadlines prior to the large upcoming Capital works project. Staff IT Training and further development on how to navigate this software to reach its full potential. You will be responsible for working in a hybrid model with a 50/50 split during implementation phase and you must be flexible with work arrangements during crucial points of the project. Requirements Include: The following qualifications and/or experience are required for the position: Tertiary qualification in any related fields. Direct experience and a sound understanding of the CAMMS product or other software implementation experience that would be relevant. Experience in project management frameworks, software and their implementation. Co-ordination and development of training regiments for relevant stakeholders. Local Government experience is desirable but not essential. For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
-
GIS Analyst
MelbournePublic Sector People (PSP) are currently looking to speak to a GIS Analyst who would be interested in a 3-month rolling contract within a Local Government organisation. Immediate start 3-month initial contract but can accommodate longevity if desired Flexible work arrangement – Southeast Melbourne location Flexible on salary, Band 7 position … $60+ per hour GIS experience essential and able to work in a fast-paced environment This role will manage the development, delivery and utilisation of the organisations GIS and related GIS mobile applications. This role is highly technical, and you will provide professional and technical leadership for the GIS team. As a contract position, there is opportunity to negotiate length of contract and salary so please get in touch to discuss! Key Responsibilities: Implement and maintain a pool of Key Users across the organisation in regard to GIS applications and services. Manage and administer the Council’s Enterprise-Wide GIS. Provide guidance and support for GIS and mobile related activities, systems, and applications throughout the organisation. Ensure the ongoing integration, automation, enhancement, support and uptake of mobile GIS applications. Manage GIS projects and analyse business requirements, developing business cases when required. Communicate project performance, progress and any issues to stakeholders in a timely manner. Requirements Include: The following qualifications and/or experience are required for the position: Tertiary qualification in the field of GIS or other related discipline with substantial experience in a GIS technical environment. Advanced knowledge in a management of an enterprise grade GIS incorporating desktop, server and web-based applications. Demonstrated knowledge of the principles of GIS data capture and integration methodologies. Excellent communication skills, liaising with stakeholders in a timely and professional manner. If successful, you will be required to have an up-to-date Police Check. For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.