Like a lot of sectors across Australia, the public sector is making a considerable effort to be on the right side of digital transformation. In this year’s federal budget it was announced that the Morrison Government would be investing almost $1.2 billion in Australia’s digital future through the Digital Economy Strategy. The strategy outlines policies and actions the government is taking to grow Australia’s future as a modern and leading digital economy by 2030, and aims to deliver better services with greater flexibility, more responsive policy, less red tape, all enhanced by digital technology (Australian Government, 2021).
A key focus of the Digital Economy strategy moving forward is investing in jobs, with the Morrison Government already moving forward with initiatives to build Australia’s capability in artificial intelligence, programs to grow Australia’s digital workforce (including work-based digital cadetships) and creating investment incentives and tax offsets to support Australian businesses investing in the global game development market (Australian Government, 2021). A key portion of the strategy relevant to those within the public sector, was the federal government’s pledge to enhance government services. During May’s federal budget it was announced that $200.1 million will be invested into overhauling myGov, in order to make it easier for Australians to find the services they need, as well as a $301.8 million investment to enhance the My Health Record platform and an expansion of the digital identity system (Australian Government, 2021).
While these incentives promise convenience, efficiency and greater accessibility for community members who need to use government services, successfully overhauling a complex system like MyGov or My Health Record will require a lot of time and resources. Because, while it’s obvious a project like this requires software engineers to build the platform, it also requires a project manager to help oversee the project as a whole and make sure deadlines are being met, network and technical support analysts to help with troubleshooting, testing and monitoring and support staff that can help with the transferal of data from one system to another. Not to mention the service operators, who will need to be trained and competent in using the new and improved system once finalised, so they can then provide support and assistance to the general public.
The overhauling of MyGov is just one example of the extent of IT resources that are required for any significant organisational transformation. Because as we move towards a digital economy, technology has become the linchpin on which many organisations grow and thrive. With any significant change or new process being implemented across local council or state government, there is new technology at the forefront of that change. This technology needs to be integrated with existing platforms in a way that doesn’t cause significant logistical issues and halt overall productivity. Managing this change is no easy feat, as not only does it require overseeing the tangible factors -the actual building and ‘renovating’ of a system or process- but it also requires ensuring staff are onboard with these changes. After all, employees are the ‘end user’ when it comes to implementing a new system within the workplace and if they aren’t properly trained or believe the new system or process will improve things, change will never successfully be implemented (The Society for Human Resource Management, 2017).
Especially as the initiatives set within the Morrison Government’s Digital Economy strategy roll-out, the priority for the public sector will be to support and reskill existing staff for the digital era, as well as further attracting talent with digital expertise. For those already in the IT arena, the age of digital transformation presents a unique opportunity as your specific skill set has never been more in demand. Consequently, in order to prepare for this demand and to become indispensable to employers, global consultancy group KPMG suggests that IT professionals focus not just on the hard skills relating to their specific profession (data analytics, UX/UI Design, network and information security etc.) but to also learn and develop their leadership, communication and problem-solving skills which are all essential components of change management (KPMG, 2020). Because, as organisations within the public sector continue to overhaul processes and transition from legacy systems to newer technology, a key role for IT professionals will not only be on monitoring and building these new processes, but educating and communicating to the greater staff why these processes are being used, how these processes are changing and ultimately, leading the team through the adoption of a new system or technology.
Focusing on these soft skills in addition to your more specific ‘technical’ knowledge will ensure you’re an asset to any organisation and boost your competitive edge as a candidate, in what is becoming a very exciting time for the public sector.
To find out more about the current IT opportunities within the Public Sector, you can visit our job page here, or contact our dedicated IT consultant Cheri Randell. Cheri works with a number of government organisations and local councils wanting to update and modernise their systems and technology and therefore knows what they're looking for in candidates to help oversee these transitions. Reach out to her today on:
Phone: 0466 699 297
- - -
 Australian Government. (2021). A Modern Digital Economy To Secure Australia’s Future. Retrieved fromfromhttps://www.pm.gov.au/media/modern-digital-economy-secure-australias-future
 The Society for Human Resource Management. (2017). Managing Organisational Change. The Society for Human Resource Management. Retrieved from: https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/managingorganizationalchange.aspx
 KPMG. (2020). The Future Of Local Government. KPMG. Retrieved from: https://home.kpmg/au/en/home/insights/2021/08/future-of-local-government.html
Public Sector People (PSP) are currently looking to speak to a Project Manager join a Local Government on a contract. Work from home opportunity with occasionally visiting the office (WEST) Immediate start 10 – 12-month contract $600 - $750 daily rate INCLUSIVE of super Process mapping expert! This Project Manager role is to assist the PMO on some exciting projects happening internally! The word used was ‘ground-breaking’ and you will be heavily involved in making changes and improvements to processes that could change the way the community functions. Key Responsibilities: Regular stakeholder engagement whereby you will be translating complex information into plain English and reporting on progress of the projects. Process mapping and articulating those maps to Senior stakeholders. Developing and maintaining realistic project plans and supporting documentation including initiation documents, Scope Statements, and requirements for Stage Gates. Anticipate, identify, and address issues and recommend the most effective solutions for improvement. Using Excel mainly as the PMS, therefore experience and advanced knowledge on Excel will be desirable. Requirements Include: The following qualifications and/or experience are required for the position: Experience within a Project Manager/ Coordinator or Officer role essential. PRINCE2 or/and PMBOK desirable. Extensive experience in process mapping. Advanced Excel, pivot table, graphical representation, and data analysis to report on a range of metrics and financial information, such as revenue and gross margin. Excellent stakeholder engagement skills and able to liaise with the team to communicate project status and outcomes. The ability to plan, organise and support project requirements. National Police Check Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
Public Sector People (PSP) are currently looking to speak to a Program Resource Administrator join a Local Government on a contract. Work from home opportunity Immediate start 6-month contract, with potential to be ongoing $750 daily rate + super Operational role that requires technical knowledge or a good understanding on IT operations and how projects within IT function. A great opportunity for someone who has a Program Coordinator background. This role is predominantly responsible for assisting the Project Managers with ongoing resource management and ensuring their team is complete with the correct skillset to deliver projects. Project Managers will turn to you for support and advice on the skill set that will be needed within the team, therefore you will be expected to have knowledge on Project Management and resources. Key Responsibilities: Work with the Project Managers to understand, strategically forecast, and support the recruitment of project resources to meet demand. Working amongst the Digital Transformation Program, the expectation would that you are able to identify opportunities for cost saving, proactively monitoring and reporting on resource utilisation. Hire new staff that work within project budgets and will compliment the team. Monitor employee utilisation and workload and offer ongoing support. Raise resource concerns and proactively work towards reallocating resources, adjusting goals or assigning additional staff. You will be required to have knowledge on how a project works within IT and what the individual roles are responsible for. If a PM requires a Solution Architect within the team, it will be your responsibility to find the correct resource and would be beneficial for you to have the knowledge of the technical positions and their key function within the team. Requirements Include: The following qualifications and/or experience are required for the position: 5+ years in IT or Digital programs with a clear understanding of the roles and skills required to deliver on digital projects is essential. Advanced Excel, pivot table, graphical representation, and data analysis to report on a range of metrics and financial information, such as revenue and gross margin. Excellent stakeholder engagement skills and able to liaise with Project Managers and understand how best to support them. Strong financial acumen with the ability to manage financial spreadsheets. The ability to plan, organise and support project requirements. Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
Public Sector People (PSP) are currently looking to speak to a Network Engineer join a Local Government on a contract. Hybrid working style, may be required to be in the office Inner Melbourne location Immediate start 6-month contract $700 - $750 daily rate + super Day to day operational role, NOT an architect role This role is for a 6-month duration and is to assist with the day-to-day operations within the organisation. You will be joining a large progressive team and will be the first point of contact for any network issues therefore the knowledge is crucial! Key Responsibilities: Provide high quality operational support by maintaining and running the technology network environment. Participate in major incidents and ensure restoration of service, investigations on root cause and continuous improvement. Ensure network equipment firmware is updated and there is patching compliance, exception monitoring and remediation actions. Fix and troubleshoot incidents/ faults and action service requests through the ticketing tools. This role is NOT an architecture role and you will be responsible mainly for trouble shooting, fixing issues, responding to requests, configurations, backups, monitoring, reporting and maintenance of the technology. Requirements Include: The following qualifications and/or experience are required for the position: Related Tertiary qualification or relevant experience. Strong ITIL knowledge and experience (certification would be beneficial) Excellent customer service and engagement skills to assist the organisation to understand how technology can deliver to their requirements and business needs. Excellent technical knowledge and demonstrated experience of networking LAN, WAN, WiFi, protocols, SD-LAN, SD-WAN, PoE, NAC, content filtering, DDoS protection and associated devices (switches, WAP’s, firewalls, routers, load balancers, DMZ’s etc). Experience of networking products such as Cisco and Aruba. Able to commit to the 6-month duration. Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
Public Sector People (PSP) are currently looking to speak to a Portfolio Management Advisor join a Local Government on a contract. Remote working available End of October 2021 start 6-month contract $47 - $57 an hour + super PMO background would be beneficial! This role is based within a capability development team and your main priority will be to guide and support Project and Portfolio Managers. You will assist in guiding their decisions, suggesting improvements and report on the project’s status. You will be required to ensure the Project Portfolio is clear, accessible, and understood at all times by stakeholders. Key Responsibilities: Provide meaningful analysis of project tracking data to support the planning and delivery of the project portfolio. Assist and contribute to the monthly reporting process, ensuring project managers are engaged and provided with clear guidance on time and quality expectations. Assist stakeholders in using the Project Management Systems (Tech1) for governance approvals and reporting. Assist the EPMO team in coordinating the development of 22/23 current projects within the Project Portfolio. Provide timely, high-quality advice to management and stakeholders regarding status of the Enterprise Portfolio. Work closely with Portfolio Managers to help them frame and build the project. Help to improve the quality of the project data (risks, benefits, issues, schedules, lessons learned etc). Requirements Include: The following qualifications and/or experience are required for the position: Related Tertiary qualification or relevant experience. Demonstrated experience guiding and supporting projects is essential. Knowledge in project management methods, tools and processes within the full project life cycle is crucial to being successful in this role. Must have excellent communication skills and able to liaise and guide Project and Portfolio Managers. Experience or knowledge in using Tech1 would be beneficial. Ability to apply practical problem-solving techniques to solve challenges. Able to commit to the 6-month duration. Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.
Public Sector People (PSP) are currently looking to speak to an experienced Digital Communications Assistant to join a Local Government on a part time basis, temporary. Immediate start Temp until December (potential to be extended) PART TIME – 12 hours per week Inner Melbourne Suburb $35 - $45 per hour + super Key Criteria: Manage the social media and all digital communication channels to increase public interest and engagement for events hosted on site. Oversee the scheduling, timely design, production, printing and distribution of marketing content. Manage internal and external stakeholders with regards to digital marketing implementation and identify online/digital opportunities to increase social presence. Primary contact for all website users and responsible for website administration using WordPress. Produce monthly reports to the Creative team to identify trends and feedback on campaigns. Requirements Include: The following qualifications and/or experience are required for the position: A qualification relevant to this role would be desirable. Excellent communication/ customer service skills Experience in managing social media for an arts organisation would be desirable. Copy writing experience. Friendly disposition and able to get on well with the team. Able to work in the office for the 12 hours a week listed. Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Cheri Randell on 0466 699 297.