The public sector spans over multiple industries and caters to a wide range of career opportunities. However, some of the most diverse job roles and opportunities within local councils and government organisations occur within the Business and Professional space. Professional roles can be found across all industries, from Construction to Aged Care and require candidates at all experience levels, from entry level to executive support. Such a busy and varied desk requires a recruiter who has an extensive knowledge on the market trends occruing within the Business and Professional space and can utilise this knowledge to guide their candidates towards roles that will best match their needs.
Thankfully, Public Sector People have found that in our consultant Sarah Kettlewell, who has been working with the company for almost five years and in that time, has focused on delivering the best outcomes for both her candidates and clients within Business Support and Professional services. Read on to find out more about Sarah's recruitment processes, how she builds and gains the trust of both her client and candidate base and the exciting roles she currently has available.
Can you explain your role at Public Sector People?
Having been with Public Sector People for coming up to 5 years now I am the Team Leader of Business Support & Professional Services, leading recruitment across Administration Business Support & Customer Service within Local Government in Victoria.
The ‘Business Support’ & ‘Professional’ space can be quite broad and diverse. Can you elaborate on the types of positions you focus on?
Anything and everything! It is a very diverse desk to manage and I will assist my clients with recruitment of any support driven roles across any department in Council ranging from Building, Planning, Local Laws, Aged, Community, Family Care & Customer Service. These roles can vary in level from Administration, Business & Project Support, up to Executive Support roles.
Who are the candidates you ideally look for when filling these positions?
In support roles I believe culture fit is super important, especially when you are stepping into what can be an initial short-term contract. Therefore, I look at engaging candidates who have a positive attitude, proactive approach to new working environments along with relevant industry & career experience.
What commitment will you make to the active job seekers you choose to work with?
I am committed to being available to job seekers. Job seeking can be tough at times which is something I appreciate and understand. I pride myself on personally knowing my candidates I work with, acting as a honest & trusted source to them & being available to these people whether it be assisting them in their next role or providing general industry advice & updates, resume tips & tricks & sometimes just a general life chat!
How do you build a relationship with both your candidates and your clients- why is this important?
It really flows on from the above; I want to really know both candidates and clients I work with by staying in touch regularly whether that be by phone or in person, understanding people’s motivators and drivers so I can easily match a candidate to a client when needs arise. I also want both candidates and clients to know who I am and what I stand for as a recruitment partner, ultimately developing truly honest & trusting relationships.
Why is the aftercare stage so important in the recruitment process- especially in the public sector?
The aftercare process is so important especially when placing candidates into roles that are a short-term contract. They are joining teams that are well established and this can be a daunting thought. The only way we can understand how a candidate is settling in, or how the assignment is tracking is to keep in touch regularly with all parties. To build a trusting relationship with both client & candidate, you need to be able to identify any potential issues or changes as they arise and act as a facilitator to both candidate and client, so that you can ensure you are creating the best outcomes for all.
How do you conduct the aftercare process in the roles you recruit for?
With the roles that I recruit at a minimum, I guarantee contact with both working candidates and clients on a fortnightly basis – sometimes more If they’re lucky!
Customer Service Officer
Contract Type: Contract
Job Summary: A local Council in Melbourne’s inner western suburbs is looking for an experienced Customer Service Officer to join their team on an initial 3-month contract. The successful applicant will be responsible for being the first point resolution to the customers of Council and seeking advice, assistance or information regarding a variety of Council’s services.
Business Support Officer
Contract Type: Temporary
Job Summary: A Statutory Planning team with a Council in Melbourne’s eastern suburbs is inviting applications for a Business Support Officer to join the team for an initial 3-month contract with flexibility to work from home.
The successful candidate will be responsible to provide administration support to the Statutory Planning unit, to maintain data bases, planning & subdivision filing along with coordinating referrals to statutory authorities & then provide notice of application.
Contract Type: Contract
Job Summary: An Engineering Services team of a large inner metro-based Council are looking for an Administration Support Officer to join their team on a contract basis until February 2021.
The successful candidate will be responsible for providing administrative support to the engineering team to ensure efficient and effective outcomes for all internal &external stakeholders. This role would suit an individual with previous experience supporting within a technical driven environment.
To find out more about any of the roles listed above, or to reach out to Sarah for a confidential chat about the job market within the public sector and her upcoming opportunities within the Professional and Business Support space, you can contact her at
Phone: 0481 746 038
Linkedin: Click here for link
Public Sector People are currently inviting applications for the role of Grant Writer to join a growing Council in Melbourne's North-West on an initial 3 month contract commencing ASAP. This council is looking for a candidate with a strong interest in working with the community and the skills to facilitate Council's grants program. The successful candidate must have strong background and proven experience in writing and winning grant applications & funding proposals. The main objective of this role is to ensure that Council's grants program is implemented effectively and contributes to broader community & council initiatives. Key requirements: Demonstrated grant writing experience Proven background winning grant applications and funding proposals Highly developed research skills Stakeholder management experience - ability to gain information in support of the grant across all levels of a large organisation to best assist the process Understanding of Local Government policies, procedures and business acuman Working with a number of Council’s within Melbourne you are interested in this or other Local Government opportunities please contact Sarah Kettlewell on (03) 8535 3111 TODAY!
Benefits include: Contract to end of April 2021 Excellent transport links close to council ASAP start - apply today, start tomorrow! About the role: Public Sector People are currently inviting applications for the role of Governance Support Officer to join a inner metro Council in Melbourne's eastern suburbs on a contract through until end of April 2021 The main objective of this role is to provide efficient, effective & confidential administration support to the Strategic Governance & leadership team by undergoing such tasks as; triaging of a busy email inbox, raising & allocating requests to various departments across the organisation, following up on those requests and running reports, whilst proactively managing diary and meeting schedule for multiple stakeholders. Requirements include: Proven skills in providing administrative and secretarial support in a confidential team based environment Ability to plan workload and manage competing work demands Demonstrated advanced experience in MS Office, especially in creating, formatting & editing complex Word and Excel documents Governance experience particularly relating to preparation of minutes and agendas. Experience in using InfoCouncil system Knowledge and experience in Council's organisational structure For a confidential discussion regarding this opportunity or other Administration roles in Local Government, please contact Sarah Kettlewell on (03) 8535 3111.
Public Sector People are working with a Council based in the Wimmera region of western Victoria & are seeking an experienced Administration professional to support the Fleet & Main Office Depot of Council. The successful candidate will be offered a role until April 2021 and will be responsible for providing a broad range of administrative support, basic finance and customer service activities specific to the division. Key Requirements: Experience providing high level administrative support Proven experience arranging meetings & agenda, taking minutes Ability to perform a range of basic finance tasks Demonstrated ability to work to deadlines and effectively prioritise multiple tasks Ability to deal discreetly and tactfully with confidential and sensitive matters Ability to gain cooperation and assistance from other employees and external stakeholders. Knowledge and experience in the use of a variety of computer systems Experience in an office administration/customer relations work Qualifications in administrative/secretarial studies or relevant experience For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.
As an approved Victorian Public Sector provider working with organisations across Melbourne, we are looking for industry experienced Executive & Personal assistant to join a Council in Melbourne's south east, on an initial short term contract with the potential to extend. As a successful candidate you will display previous experience supporting at executive level, providing effective diary & calendar management, meeting minutes & agendas along with the ability and confidence to build and maintain productive relationships with internal & external stakeholders. Key Requirements; Proven experience in a role supporting at executive management level Experience working within a political based organisation Exceptional attention to detail & ability to manage conflicting workloads High level of communication; verbal & written An ability to maintain strict confidence at all times Experience liaising & gaining corporation across all levels of an organisation A ‘can do’ attitude with the ability to pro-actively identify support needs Knowledge & experience in political government processes If you are seeking your next contract or permanent role and would like to speak further in regards to upcoming roles please contact Sarah Kettlewell, 03 8535 3111
Public Sector People are currently inviting application for the position of Business Support officer to join a prestigious inner metro council through a period of exciting transformation. Contract through until July 31st 2021, full time. As the successful candidate you will be responsible for a supporting the Team Leader and act as a generalist Business Support function to the team including assisting with testing & training of the new request management system being rolled out. Key Requirements: Proven experience providing excellent executive support Capability to learn systems and programs including MS Suite, TechOne or other similar CRM, documents management & finance systems Demonstrated ability & passion to provide excellent customer service, respond to customer issues and propose areas of improvement in processes An innovative and proactive mindset with excelled attention to detail and the ability to work supporting a range of teams and functions For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111. Alternatively, please e-mail your current resume in Word format using the apply button.
Public Sector People are currently inviting applications for the role of Administrator to join a large growth area council in Melbourne's north. This role will see you supporting the Building & Planning Support Services team through a period of growth & will see you responsible for providing high level customer service, including answering customer queries, minor technical advice & reproducing and supplying building plans and related permit documentation. To be successful you will have the capability to learn quickly, show a strong ethic & commitment to your role. Key Requirements: Proven experience providing high level customer service both at council and over the phone Building industry experience is preferred Knowledge or experience in Local Government Capacity to work effectively and efficiently in a busy office environment Experience in use of Corporate Databases such as Authority, TRIM or Pathway as well as intermediate - expert in MS office For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3100. Alternatively, please e-mail your current resume in Word format using the apply button.
Public Sector People are currently inviting applications for the role of Councillor Support Officer to join a prestigious inner metro council on a contract through until April 2021 with the potential to extend beyond. As the successful candidate you will be responsible for providing high level administration support to Management , logging & managing councillor / community requests, diary management & assisting the team leader with the events program. Key Requirements: Previous experience in Local Government organisation Proven experience with system Pathway & Council's Records Management Excellent communication skills both written and verbal Knowledge and experience in governance programs in the Local Government context Proven experience in processing & managing executive requests Must possess highly developed organisational & time management skills The Public Sector People team is ideally positioned to provide career advice, guidance and expertise to those seeking a new challenge or industry advice & want to hear from Administration & Business Support professionals to work across all divisions of Council. Should you wish to consider this opportunity please APPLY via. the link today or contact Sarah Kettlewell on 03 8535 3111 and please note only successful candidates will be contacted.
Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's inner north -western suburbs on an initial contract to the 30th April 2021. Responsibility as the Customer Service officer is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. Key Requirements: Experience delivering face to face, phone and online customer service in a large diverse organisation Previous contact centre experience will be highly regarded Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling. Experience managing difficult / aggressive customers and trouble shooting complex enquiries Experience handling cash and end of day balancing - High attention to detail required Valid National Police Check or ability to obtain if successful Drivers Licence and access to car to travel between 3 sites when required For a confidential discussion regarding up and coming opportunities please contact Sarah Kettlewell on (03) 8535 3111. Alternatively, please e-mail your current resume in Word format using the apply
Public Sector People are currently inviting applications for the role of Business Support Officer to support the Statutory Planning team with a Council in Melbourne's eastern Suburbs. Offering an initial 3 month contract with flexibility to work from home until Council start to return to the office. The responsibilities of your role is to provide administration support to the Statutory Planning unit, to maintain databases, planning & subdivision filing along with coordinating referrals to statutory authorities & then provide notice of application. Key Requirements: Qualifications in administration or customer service, & experience within the town planning, subdivision or building area within the relevant industry Experience with systems such as; PATHWAY, TRIM essential Excellent verbal & written communication skills Previous experience supporting large teams & managing conflicting priorities For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Gove