The public sector spans over multiple industries and caters to a wide range of career opportunities. However, some of the most diverse job roles and opportunities within local councils and government organisations occur within the Business and Professional space. Professional roles can be found across all industries, from Construction to Aged Care and require candidates at all experience levels, from entry level to executive support. Such a busy and varied desk requires a recruiter who has an extensive knowledge on the market trends occruing within the Business and Professional space and can utilise this knowledge to guide their candidates towards roles that will best match their needs.
Thankfully, Public Sector People have found that in our consultant Sarah Kettlewell, who has been working with the company for almost five years and in that time, has focused on delivering the best outcomes for both her candidates and clients within Business Support and Professional services. Read on to find out more about Sarah's recruitment processes, how she builds and gains the trust of both her client and candidate base and the exciting roles she currently has available.
Can you explain your role at Public Sector People?
Having been with Public Sector People for coming up to 5 years now I am the Team Leader of Business Support & Professional Services, leading recruitment across Administration Business Support & Customer Service within Local Government in Victoria.
The ‘Business Support’ & ‘Professional’ space can be quite broad and diverse. Can you elaborate on the types of positions you focus on?
Anything and everything! It is a very diverse desk to manage and I will assist my clients with recruitment of any support driven roles across any department in Council ranging from Building, Planning, Local Laws, Aged, Community, Family Care & Customer Service. These roles can vary in level from Administration, Business & Project Support, up to Executive Support roles.
Who are the candidates you ideally look for when filling these positions?
In support roles I believe culture fit is super important, especially when you are stepping into what can be an initial short-term contract. Therefore, I look at engaging candidates who have a positive attitude, proactive approach to new working environments along with relevant industry & career experience.
What commitment will you make to the active job seekers you choose to work with?
I am committed to being available to job seekers. Job seeking can be tough at times which is something I appreciate and understand. I pride myself on personally knowing my candidates I work with, acting as a honest & trusted source to them & being available to these people whether it be assisting them in their next role or providing general industry advice & updates, resume tips & tricks & sometimes just a general life chat!
How do you build a relationship with both your candidates and your clients- why is this important?
It really flows on from the above; I want to really know both candidates and clients I work with by staying in touch regularly whether that be by phone or in person, understanding people’s motivators and drivers so I can easily match a candidate to a client when needs arise. I also want both candidates and clients to know who I am and what I stand for as a recruitment partner, ultimately developing truly honest & trusting relationships.
Why is the aftercare stage so important in the recruitment process- especially in the public sector?
The aftercare process is so important especially when placing candidates into roles that are a short-term contract. They are joining teams that are well established and this can be a daunting thought. The only way we can understand how a candidate is settling in, or how the assignment is tracking is to keep in touch regularly with all parties. To build a trusting relationship with both client & candidate, you need to be able to identify any potential issues or changes as they arise and act as a facilitator to both candidate and client, so that you can ensure you are creating the best outcomes for all.
How do you conduct the aftercare process in the roles you recruit for?
With the roles that I recruit at a minimum, I guarantee contact with both working candidates and clients on a fortnightly basis – sometimes more If they’re lucky!
Customer Service Officer
Contract Type: Contract
Job Summary: A local Council in Melbourne’s inner western suburbs is looking for an experienced Customer Service Officer to join their team on an initial 3-month contract. The successful applicant will be responsible for being the first point resolution to the customers of Council and seeking advice, assistance or information regarding a variety of Council’s services.
Business Support Officer
Contract Type: Temporary
Job Summary: A Statutory Planning team with a Council in Melbourne’s eastern suburbs is inviting applications for a Business Support Officer to join the team for an initial 3-month contract with flexibility to work from home.
The successful candidate will be responsible to provide administration support to the Statutory Planning unit, to maintain data bases, planning & subdivision filing along with coordinating referrals to statutory authorities & then provide notice of application.
Contract Type: Contract
Job Summary: An Engineering Services team of a large inner metro-based Council are looking for an Administration Support Officer to join their team on a contract basis until February 2021.
The successful candidate will be responsible for providing administrative support to the engineering team to ensure efficient and effective outcomes for all internal &external stakeholders. This role would suit an individual with previous experience supporting within a technical driven environment.
To find out more about any of the roles listed above, or to reach out to Sarah for a confidential chat about the job market within the public sector and her upcoming opportunities within the Professional and Business Support space, you can contact her at
Phone: 0481 746 038
Linkedin: Click here for link
Public Sector People are currently inviting applications for an Executive Assistant with a minimum of 2-3 years experience, to join out client, a council based in Victoria's West Gippsland region. As the successful candidate you will provide high level, confidential, efficient administrative support to the Director of Community Assets and across the wider directorate. Key Requirements: Minimum 2-3 years experience in an Executive Support role Highly developed interpersonal skills in order to establish positive working relationships across a large organisation High standard of written communication, with proven experience dealing with management, executives, employees, councillors & other internal and external stakeholders Highly developed time management skills, ability to plan, manage and organise your workload Local Government experience desirable Get in touch ASAP for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Sarah Kettlewell on (03) 8535 3111.
Public Sector People are currently inviting applications for the role of COVID Business Support Officer to join Council in Melbourne's eastern suburbs on contract through until November 2021! As the successful candidate you will engage with local businesses in providing support in developing COVID safe plans and actively communicate on current COVID safe practices this will include things such as; infection control and restriction requirements. This role will see you engaging and supporting locations such as markets and shopping strips with information for customers checking in, social distancing, face masks and cleaning and communicating the importance of complying to COVIDSafe standards. Key Requirements: Knowledge and experience with Public Health desirable Proven experience consulting and communicating with the community Basic knowledge of infection control An ability to interpret and apply legislation Capacity to identify and analyse COVID public health issues and make recommendations in relation to efficient and effective resolution Please note: if successful in this position a National Police Check & Working with Children's check will be required at your own cost. For further information or to request a position description please contact Sarah Kettlewell, Public Sector People on (03) 8535 3111.
Public Sector People are currently inviting applications for the role of Administration Officer to join an inner metro council in Melbourne's north west on a contract through until April 2021 with the potential to extend beyond. As the successful candidate you will be responsible for providing high level administration support to Councillor Support & Governance teams , logging & managing councillor / community requests, diary management & assisting the team leader with the events program. Key Requirements: Previous experience in Local Government organisation Proven experience with system Pathway & Council's Records Management Excellent communication skills both written and verbal Knowledge and experience in governance programs in the Local Government context Proven experience in processing & managing executive requests Must possess highly developed organisational & time management skills The Public Sector People team is ideally positioned to provide career advice, guidance and expertise to those seeking a new challenge or industry advice & want to hear from Administration & Business Support professionals to work across all divisions of Council. Should you wish to consider this opportunity please APPLY via. the link today or contact Sarah Kettlewell on 03 8535 3111 and please note only successful candidates will be contacted.
Public Sector People (PSP) are currently looking to speak to a Governance Officer to join a Local Government on a temporary basis. ASAP for 3 12 months Part -time, 3 days pw Outer Northern Suburbs $33 - $36 per hour plus super Local Government Experience highly regarded Experience with Freedom of Information Key Requirements: A degree or diploma in governance or business or a less formal qualification and substantial governance administration experience. Extensive administrative experience in a regulated environment that is governed by procedurals requirements, for example the Local Government Act. A high standard of computer literacy, including specific competencies in preparing and analysing data for reporting purposes, using and extracting data from various systems Demonstrated experience with the administration of a customer requests system. Highly-developed organisational and time management skills and the ability to work with changing priorities. Ability to communicate effectively and confidentially with staff and members of the public to provide information on processes and requirements of governance matters. Experience in the preparation of reports and correspondence. Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Sarah Kettlewell on (03) 8535 3111.
Public Sector People are currently inviting applications for the role of Customer Service Officer to join aa Council in Melbourne's prestigious inner eastern suburbs on an initial 3 month contract commencing ASAP. As the Customer Service Officer you will provide access to all of Council services through a dedicated call centre & face to face centre's through the municipality. Your role will be to provide excellent first point of contact service to customers and residents contacting Council. Key Requirements: Demonstrated experience in providing excellence in customer service to a range of customers across a number of different channels Ability and confidence to facilitate a favorable outcome with potentially un-happy customers Broad knowledge across a range of computer applications and the ability to learn new systems quickly Excellent customer service and communication skills Knowledge and experience in computer cashiering and the reconciliation and balancing of registers Experience working with staff from all levels of large and diverse organisations Experience working in a community focused environment For a confidential discussion regarding up and coming opportunities please contact Sarah Kettlewell on (03) 8535 3111.
Public Sector People are inviting applications to fulfill the role of an Administration Support Officer within the City Works and Assets department for a South Eastern Council. Reporting to the Team Leader, Business Support and Administration this role will you to provide efficient, effective, accurate and timely administration support to the department along with support to the department you will be providing information and advice to residents, organisations and individuals on matters relating to the Council's functions. You will possess exceptional communication skills in order to assist with the investigation of complaints, along with strong Microsoft Office & Local Government system experience as you are required to process information into Council's asset and management programs, including the preparation of work requests along with routine and reactive service delivery. Requirements: Proven experience in providing effective administration support with demonstrated computer skills in relevant Local Government systems (pathways experience essential) Knowledge and ability to learn and understand the services, policies and procedures relating to Engineering Operations Ability in managing multiple tasks, being able to prioritise and manage a busy work load Commitment in providing exceptional customer service in an environment of conflicting demands Well - developed oral and written communication skills Self-motivated individual with the ability to work as part of a team For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111. Alternatively, please e-mail your current resume in Word format using the apply button.
Public Sector People are currently inviting applications for Administration Officer to join a regional council located in central part of the state, supporting Council's People & Culture team. On offer is a part time (24 hours) contract through until October 2021. As the successful candidate you will provide high level of administrative support to the People & Culture Department, within a politically sensitive local government environment. Providing outstanding levels of customer service to Council employees, Councillors, the general public and other key stakeholders. Key Requirements: Degree or Diploma in Business Administration or relevant, or lesser formal qualifications with relevant work skills and experience Demonstrated experience in the provision of high-level administrative support in a confidentially sensitive office environment Demonstrated excellence in a customer service-oriented environment Excellent communication skills and the ability to gain co-operation and assistance from both the public and other staff members, sometimes involving sensitive issues For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111. Alternatively, please e-mail your current resume in Word format using the apply
Public Sector People are currently inviting applications for the role of Correspondence Coordinator to join the Lord Mayor office of an inner city council, on contract until June 2022. Working as part of a fast paced, close-knit you will have responsibility for coordinating all the correspondence that comes in and goes out of the Lord Mayor’s office. Experience with Salesforce is a MUST, you will create and manage information flows to ensure all correspondence is managed and responded to effectively, efficiently and most importantly – accurately. Key Requirements: Exceptional writing skills with the ability to adapt styles to suit diverse audiences Ability to research and obtain information quickly from across the organisation Ability to work autonomously in a fast-paced and high-volume environment Strong political acumen with a well-developed respect for confidentiality Confidence in liaising with and developing constructive working relationships with stakeholders at the highest level A positive, proactive and flexible attitude with a continuous improvement mindset For a confidential discussion regarding this opportunity or other Administration or Business Support roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111. Alternatively, please e-mail your current resume in Word format using the apply button.
Public Sector People are currently inviting applications for the role of Governance Advisor to join a prestigious inner metro council, on an initial 6 month contract commencing ASAP. As the successful candidate you will be providing high level support to the Head of Governance and a wide range of stakeholders across council, in providing specialist advice on Governance matters and the Local Government Act. Key requirements: Qualifications related to Governance, Law or Business Management Several years of relevant experience working in Governance / Legal environment Demonstrated understanding of the Local Government act and other relevant industry legislations Politically astute with excelled analytical, investigative and research skills High level report writing skills Ability and experience working across a large organisation , building positive and constructive working relationships For a confidential discussion regarding this opportunity please contact Sarah Kettlewell on (03) 8535 3111. Alternatively, please e-mail your current resume in Word format using the apply button.