The public sector spans over multiple industries and caters to a wide range of career opportunities. However, some of the most diverse job roles and opportunities within local councils and government organisations occur within the Business and Professional space. Professional roles can be found across all industries, from Construction to Aged Care and require candidates at all experience levels, from entry level to executive support. Such a busy and varied desk requires a recruiter who has an extensive knowledge on the market trends occruing within the Business and Professional space and can utilise this knowledge to guide their candidates towards roles that will best match their needs.
Thankfully, Public Sector People have found that in our consultant Sarah Kettlewell, who has been working with the company for almost five years and in that time, has focused on delivering the best outcomes for both her candidates and clients within Business Support and Professional services. Read on to find out more about Sarah's recruitment processes, how she builds and gains the trust of both her client and candidate base and the exciting roles she currently has available.
Can you explain your role at Public Sector People?
Having been with Public Sector People for coming up to 5 years now I am the Team Leader of Business Support & Professional Services, leading recruitment across Administration Business Support & Customer Service within Local Government in Victoria.
The ‘Business Support’ & ‘Professional’ space can be quite broad and diverse. Can you elaborate on the types of positions you focus on?
Anything and everything! It is a very diverse desk to manage and I will assist my clients with recruitment of any support driven roles across any department in Council ranging from Building, Planning, Local Laws, Aged, Community, Family Care & Customer Service. These roles can vary in level from Administration, Business & Project Support, up to Executive Support roles.
Who are the candidates you ideally look for when filling these positions?
In support roles I believe culture fit is super important, especially when you are stepping into what can be an initial short-term contract. Therefore, I look at engaging candidates who have a positive attitude, proactive approach to new working environments along with relevant industry & career experience.
What commitment will you make to the active job seekers you choose to work with?
I am committed to being available to job seekers. Job seeking can be tough at times which is something I appreciate and understand. I pride myself on personally knowing my candidates I work with, acting as a honest & trusted source to them & being available to these people whether it be assisting them in their next role or providing general industry advice & updates, resume tips & tricks & sometimes just a general life chat!
How do you build a relationship with both your candidates and your clients- why is this important?
It really flows on from the above; I want to really know both candidates and clients I work with by staying in touch regularly whether that be by phone or in person, understanding people’s motivators and drivers so I can easily match a candidate to a client when needs arise. I also want both candidates and clients to know who I am and what I stand for as a recruitment partner, ultimately developing truly honest & trusting relationships.
Why is the aftercare stage so important in the recruitment process- especially in the public sector?
The aftercare process is so important especially when placing candidates into roles that are a short-term contract. They are joining teams that are well established and this can be a daunting thought. The only way we can understand how a candidate is settling in, or how the assignment is tracking is to keep in touch regularly with all parties. To build a trusting relationship with both client & candidate, you need to be able to identify any potential issues or changes as they arise and act as a facilitator to both candidate and client, so that you can ensure you are creating the best outcomes for all.
How do you conduct the aftercare process in the roles you recruit for?
With the roles that I recruit at a minimum, I guarantee contact with both working candidates and clients on a fortnightly basis – sometimes more If they’re lucky!
Customer Service Officer
Contract Type: Contract
Job Summary: A local Council in Melbourne’s inner western suburbs is looking for an experienced Customer Service Officer to join their team on an initial 3-month contract. The successful applicant will be responsible for being the first point resolution to the customers of Council and seeking advice, assistance or information regarding a variety of Council’s services.
Business Support Officer
Contract Type: Temporary
Job Summary: A Statutory Planning team with a Council in Melbourne’s eastern suburbs is inviting applications for a Business Support Officer to join the team for an initial 3-month contract with flexibility to work from home.
The successful candidate will be responsible to provide administration support to the Statutory Planning unit, to maintain data bases, planning & subdivision filing along with coordinating referrals to statutory authorities & then provide notice of application.
Contract Type: Contract
Job Summary: An Engineering Services team of a large inner metro-based Council are looking for an Administration Support Officer to join their team on a contract basis until February 2021.
The successful candidate will be responsible for providing administrative support to the engineering team to ensure efficient and effective outcomes for all internal &external stakeholders. This role would suit an individual with previous experience supporting within a technical driven environment.
To find out more about any of the roles listed above, or to reach out to Sarah for a confidential chat about the job market within the public sector and her upcoming opportunities within the Professional and Business Support space, you can contact her at
Phone: 0481 746 038
Linkedin: Click here for link
Benefits include: Temp Contract - 12 months Attractive Hourly rate ASAP start - apply today, start tomorrow! Work with prestigious inner CBD based Local Government About the role: Public Sector People are currently inviting applications for the role of 2 x Business Support Officer to join a local council based on the Melbourne CBD on an initial 12 month contract. Your role will be to provide business and administrative support ensuring the smooth running of the office by performing a range of administrative and support functions within a political, complex and multi-faceted organisation. The successful candidate be professional, efficient, confidential and courteous within an environment of service excellence and continuous improvement. he primary purpose of the role is to support the program and design managers in delivering the branch activities. The position provides support across the organisation as directed. Skills & Requirements: Previous experience with Techone, Replicon, Salesforce, Sharepoint and Microsoft teams highly desirable. Proven ability to work independently and collaboratively within a team environment supporting productive relationships with people at all levels. Substantial experience in a business support delivery function with the ability to multi-task within a fast-paced, high volume and multi-faceted business environment. High level communication skills with the ability to communicate and liaise confidently with all levels of the business. Sound experience to review and prepare documents to a high quality level which are fit for business purpose. Highly developed customer service skills and demonstrated ability to be professional, diplomatic, assertive, discrete, courteous and maintain confidentiality. A strong pro-active approach applying initiative to independently manage workflow and apply sound judgment in making decisions with limited direction. Sound technology skills across the full suite of programs, the ability to learn and adapt to new technology systems and actively educate and support other users. Proven ability to research and source relevant information, interpret and formulate recommendations or provide advice and independently participate in project related work If this sounds like you, then email me or hit apply! For a confidential discussion regarding this opportunity or other roles in Local Government, please contact Sarah Kettlewell on 03 8535 3111.
Public Sector People are currently inviting applications for the role of Compliance Administration Support Officer to join a Metro Council in Melbourne's east on a initial 2 month contract based in Melbourne's inner eastern suburbs. The main objective of this role is to provide administrative support to the compliance department to ensure efficient and effective outcomes for all internal & external stakeholders. This role would suit an individual with an interest in beginning a career in Local Government or with a particular interest in the community compliance space. Key Responsibilities: Deliver a diverse range of administrative functions relating to parking, litter, amenity, animal management & other regulatory functions Acting as a point of contact to members of the community via. phone & email and look to achieve the best outcomes Maintain records in accordance to relevant legislation Prepare correspondence and ensure it is processed efficiently and consistent with legislative standards Key Benefits: Work with a prestigious inner metro council Potential for on-going or permanent employment Attractive hourly rate Training & development on offer Key Requirements: Experience in Local Government providing administration support Experience with system PATHWAY or similar Experience or knowledge with Council Local Laws & Compliance This opportunity has an immediate start if this position is of interest please contact Sarah Kettlewell on (03) 8535 3100 TODAY!
Benefits include: Immediate Start Have a varied and fast pace workload Join a passionate and committed team Work with one of Victoria fastest growing municipalities About the role: Public Sector People are currently inviting applications for a Talent Acquisition Officer to start immediately on contract for an initial 3 months, within a Local Government located in Melbourne's CBD! As the successful candidate yo0u will partner with Council Community Services division with tasks such as; Scheduling interviews, completing pre-employment checks, writing contracts and managing the documentation and administrating new hires in the HRIS. General Duties Include: Support and enable the effective delivery of the recruitment life cycle by undertaking a range of operational, process and administrative tasks Enact a positive experience through effective and consistent communication with internal and external stakeholders Provide high-quality project and program support to the Talent Acquisition Lead Requirements include: Experience in a recruitment environment or strong project support/administrative experience in a complex organisation A sound understanding of talent acquisition and the recruitment life cycle For a confidential discussion regarding this opportunity or other HR roles in Local Government, please contact Sarah Kettlewell on (03) 8535 3111.
Public Sector People (PSP) are currently looking to speak to an Human Resources - Support Officer to join a Local Government on temporary basis. ASAP – April 2022 $32-$36 per hour plus super 38 hours week South East metro fringe HR Officer Assisting with all internal queries, e.g. leave quires, payroll Inbox management (shared) Support the recruitment team – scheduling interviews, organising contracts, pre-employment Advisor/supporting the HR BP’s first level Further requirements include: Someone with a HR background / shared service environment. First level HR support. Is confident and able to use their knowledge/expertise to work with the current team. Their input around the policies/procedures will be valued – using HR knowledge. Experience in environment that is fast paced and high volume. High level of integrity, professionalism, takes the lead in some aspects, compliance & process orientated. Able to maintain the current processed while waiting for the new system rollout For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Sarah Kettlewell on (03) 8535 3111.
Benefits include: Contract 6 months Negotiable hourly rate dependent on experience ASAP start - apply today, start tomorrow! Work with prestigious inner metro council About the role: Public Sector People are currently inviting applications for the role of Engagement advisor to join a local council based on the Melbourne CBD Fringe on an initial 6 month contract. Seeking professional with extensive community engagement & communications experience as part of the Strategic Engagement team you will be responsible for planning & delivering community engagement programs along with developing communications to support these. This position requires you to build constructive & long lasting working relationships, providing advice and support to managers, coordinators and staff on developing and implementing community engagement and communication strategies across the organisation. Duties include: Provide specialist advice, research and support to the Strategic Engagement team in delivering the objectives of the organisational Communications and Engagement Framework Provide specialist advice and support to staff and managers along with relevant project teams in the development, implementation and evaluation of community engagement strategies Identify engagement risks and collaborate within Council to develop and implement strategies to reduce the risk Promote cross-collaboration across Council in order to meet objectives and get best outcomes for the organisation Explore and implement new ideas, innovations and market research to improve community engagement practices Analyse and report on engagement findings to project managers and key stakeholders If this sounds like you, then email me or hit apply! For a confidential discussion regarding this opportunity or other roles in Local Government, please contact Sarah Kettlewell on 03 8535 3111. firstname.lastname@example.org
Public Sector People are currently inviting applications for the role of Business Support Officer, to join a Central Victoria based Council on an initial 3 month contract supporting Emergency, Storm & Operations recovery teams. As the successful candidate you will provide high level customer service through response, follow up, reporting of customer requests along with coordinate, collect and prepare documentation consistent with requirements under the NDFA. Key Requirements: Previous experience in emergency management recovery operations would be highly regarded Experience preparing reports & invoicing Demonstrate ability to work as a team in a challenging environment Proven ability to build positive working relationships across a large organisation and with external authorities If you are seeking your next contract or permanent role and would like to speak further in regards to upcoming roles please contact Sarah Kettlewell on 03 8535 3111 or apply today!
Benefits include: Contract 3 months Opportunity for Permanency Negotiable hourly rate dependent on experience ASAP start - apply today, start tomorrow! About the role: Public Sector People are currently inviting applications for the role of Senior Governance officer to join a local council based 55km North West of Melbourne on contract. The main objective of this role is to provide high level support to the Director of Governance to ensure Council meets its obligations the Local Laws and Legislation. This position will be responsible for developing and monitoring policies and procedures; and for undertaking associated reporting requirements. The successful applicant will have the ability to engage with, and advocate to, staff across Council through the development of training sessions and other resources that support effective service delivery and legislative compliance Duties include: Receive, assess, interpret and make determinations on requests made to Council for access to documents under the FOI Act. Support Council’s Privacy Officer and FOI Officer by being the first point of contact for enquiries and complaints about FOI and privacy matters. Provide advice and support to internal and external stakeholders to ensure compliance with the FOI Act, the Privacy Act and the Information Privacy Principles. Undertake regular staff training sessions and develop resources to assist staff meet FOI and privacy obligations Provide technical advice and support to the Coordinator Governance and members of the Senior Executive team as required, including attendance at Council meetings, briefings, committee meetings and community forums and events. Support Council’s existing corporate planning reporting requirements as required, which include support for the implementation of Council Plan, Annual Report, quarterly report, internal audit actions and Local Government Performance Reporting Framework (LGPRF) requirements. Develop and review Council governance policies and procedures as required, to ensure Council meets and maintains compliance with its legislative obligations. If this sounds like you, then email me or hit apply! For a confidential discussion regarding this opportunity or other roles in Local Government, please contact Sarah Kettlewell on 03 8535 3111. email@example.com
Public Sector People are currently inviting applications for the role of Business Support Officer, to join large council in Melbourne's inner metro suburbs to support the Street & Beach team. On offer is a contract for an initial 3 month period, with high chance to extend! As the successful candidate you will be responsible for answering phone queries around council waste management from internal and external customers, responding to emails and raise requests in councils CRM whilst providing high level administration support to the waste management team. Key Requirements; Experience in similar role providing high level Administration support Pathway, Tech1 experience preferable A high level of attention to detail and accuracy of documents and data Develop documents and templates that are visually appealing, easy to read and comply with legislative and corporate requirements Very good written and verbal communication skills Current Working with Children & National Police Check required at own cost if successful Get in touch for more information! For a confidential discussion regarding this opportunity or other positions within Local Government, please contact Sarah Kettlewell on (03) 8535 3111.
Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's Inner City Suburbs on an initial 3 month, offering a minimum of 25 hours per week with opportunity for more hours. This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. Key Requirements: Experience delivering face to face, phone and online customer service in a large diverse organisation Previous contact centre experience will be highly regarded Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling. Experience managing difficult / aggressive customers and trouble shooting complex enquiries Experience handling cash and end of day balancing - High attention to detail required Valid National Police Check or ability to obtain if successful For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111. Alternatively, please e-mail your current resume in Word format using the apply