• Customer Service Officer

  Melbourne

  Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's West on an initial 3 month contract, full time & commencing immediately.  This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. Key Requirements:  Experience delivering face to face, phone and online customer service in a large diverse organisation Previous contact centre experience will be highly regarded Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling. Experience managing difficult / aggressive customers and trouble shooting complex enquiries Experience handling cash and end of day balancing - High attention to detail required Valid National Police Check or ability to obtain if successful  For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.      Alternatively, please e-mail your current resume in Word format using the apply

• Administration Officer - Expression of Interest

  Melbourne

  As an approved Victorian Public Sector provider working with organisations across Melbourne, we are looking for industry experienced Administrators & Business Support Officers  to fulfill a range of upcoming contract opportunities with a number of leading progressive organisations & councils in Melbourne's metro & surrounding suburbs. Essential Attributes;  Ability to work within successful team environments Have previous experience using TRIM, Objective, Authority, Pathways, Merit, P&R, Tech1, Merit or similar Excellent communication skills, written and verbal Ability to manage your own time, prioritise tasks and adapt quickly to change Strong knowledge and experience working with a technical / legislative driven environment Ability to develop effective working relationships with a wide variety of internal and external stakeholders The Public Sector People team is ideally positioned to provide career advice, guidance and expertise to those seeking a new challenge or industry advice & want to hear from Administration & Business Support professionals to work across all divisions of Council.  Should you wish to consider these sorts of opportunities please APPLY via. the link today or contact Sarah Kettlewell on 03 8535 3111 and please note only successful candidates will be contacted.  

• Economic Development Grant Officer

  Melbourne

  Public Sector People are currently inviting applications for the role of  Grants Officer to join a Council we are working with based in Melbourne’s north east. The position supports the delivery of community initiatives and grants and facilitates partnership arrangements to assist Council to meet its commitment to strengthening communities within the municipality.  Responsibilities; Organise advertising and information sessions on Grant process Manage and record grant applications Coordinate and support internal assessment panel and generate assessment report for endorsement by management Engage with Committees and relevant Council Departments on grant process Facilitate Grant allocation including confirmation letters, cheques and invoices Manage Grant budget General administrative tasks to support the Community Grants Team Requirements; Previous experience in a community orientated role and/or grants management.  Office administration experience. Demonstrated knowledge of computer applications and record management tools. Demonstrated enthusiasm for administrative solutions to sensitive issues. Experience working within a customer oriented setting. Proven experience in gathering, analysing and reviewing data to assist the work of the Community Engagement Team Procure work and resources for the Community Engagement Team. High level of written and report writing skills    For a confidential discussion regarding this opportunity please contact Sarah Kettlewell on (03) 8535 3111.   Alternatively, please e-mail your current resume in Word format using the apply button TODAY!

• Business Analyst

  Melbourne

  Public Sector People are currently inviting application for the role of Business Analyst to join our Local Government client based in Central Victoria on an initial 12 week contract.   As the successful candidate you will play integral role as part of the Transformation team providing innovative & transformation initiatives across Councils Communication department. Providing business analysis support to Communications specifically Customer Service on processes, procedures & systems responsible to the delivery of Council services.  Key Requirements:  Minimum of 5 years experience as a Business Analyst  Understanding of Customer Service department and operations Extensive Process Mapping knowledge and experience Proven experience working with multiple stakeholders across a large organisation PMBOK knowledge and experience desirable  For a confidential discussion regarding this opportunity or other roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.     Alternatively, please e-mail your current resume in Word format using the apply button.

• Administration Officer

  Melbourne

  Public Sector People  are an approved Victorian Local Government provider and are currently inviting applications for the role of Administration Officer to join a Council in Melbourne's Inner Bayside suburbs to support their Building Contril team. The position reports directly to the Coordinator of Building Services and as the successful candidate you will provide a high level of administrative, systems support to assist with the smooth operation of Council's Building Services Department. You will be responsible for the provision of high quality administration and data support of Council's Section 30's.  Responsibilities:  Provide high quality administrative support to the Building Services team Provide high level of administrative support to the building control team specifically looking after Section 30's  Assist and contribute to the continuous improvement of the Building Services operations Maintain a high level of accuracy information and records relating to Building Services functions and duties including; building permits, occupancy permits. Notices, orders, inspection results and property information requests. Knowledge of Local Government and Building Industry regulatory systems Requirements; Proficient in the use of Microsoft Office Software Experience in the use of Pathway Application Experience working within Local Government Please contact Sarah Kettlewell on (03) 8535 3111 for a full position description or APPLY today!

• Administration Support Officer

  Melbourne

  Public Sector People are currently inviting applications for the role of Administration Officer to join our client in Melbourne's coastal south-east to work with the Environmental protection team. This position will offer an initial 2 month contact with the potential for an extension.  The responsibilities of your role is to provide administration support to the Environmental Protection / Local Laws team, to maintain databases, provide high level of customer service to residents and internal stakeholders on all Environmental Protection Council matters. Key Requirements:  Qualifications in administration or customer service, & experience within a Local Government legislative driven environment.  Experience with systems such as; Tech1 TRIM , MERIT, OBJECTIVE or similar  Excellent verbal & written communication skills Previous experience supporting large teams & managing conflicting priorities For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.     Alternatively, please e-mail your current resume in Word format using the apply button.

• Customer Service Officer

  Melbourne

  Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's Inner City Suburbs on an initial 3 month, offering a minimum of 25 hours per week with opportunity for more hours.  This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. Key Requirements:  Experience delivering face to face, phone and online customer service in a large diverse organisation Previous contact centre experience will be highly regarded Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling. Experience managing difficult / aggressive customers and trouble shooting complex enquiries Experience handling cash and end of day balancing - High attention to detail required Valid National Police Check or ability to obtain if successful  For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.      Alternatively, please e-mail your current resume in Word format using the apply

• Administration Officer

  Melbourne

  Public Sector People are currently inviting applications for the role of Maternal & Child Health Administrator to join a culturally diverse Council in the south - eastern suburbs of Melbourne.  Reporting to the Coordinator of Maternal & Child Health this position will see you tasked with developing and maintaining administrative assistance and support to the operations of the Maternal and Child Health and Immunisation Service. You will be required to undertake all administrative tasks associated with supporting the branch along with providing high levels of customer service for residents seeking information about the Maternal & Child Health and Immunisation Services. Requirements: High level of interpersonal and communications skills Previous experience with CDIS (Child Development Information System)  Ability to work within a team and effectively communication with varying levels of staff and external customers Well – developed word processing and data processing skills Demonstrated experience in an administrative support role Exceptional time management skills and experience working under direct supervision Experience using a Maternal & Child Health software system Previous experience in Local Government Valid Police Check and Working with Children's check required if successful If this position is of interest to you please submit your resume for review today or contact Sarah Kettlewell on (03) 8535 3111.

• Customer Service Officer

  Melbourne

  Public Sector People are currently inviting applications for an experienced Customer Service Officer to join a Council in Melbourne's North on an initial 2 month, part-time contract working 20 hours per week.  This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. Key Requirements:  Experience delivering face to face, phone and online customer service in a large diverse organisation Previous contact centre experience will be highly regarded Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling. Experience managing difficult / aggressive customers and trouble shooting complex enquiries Experience handling cash and end of day balancing - High attention to detail required Valid National Police Check or ability to obtain if successful  For a confidential discussion regarding this opportunity or other Administration or Customer Service roles in Local Government please contact Sarah Kettlewell on (03) 8535 3111.      Alternatively, please e-mail your current resume in Word format using the apply